Sachin Nayak

Role: - Application Support Lead.
Responsibilities (Market Risk Support):

• Ownership of a set of apps within Market Risk Technology.
• Responsible for managing the entire data flow from Upstreams/FO systems till itʼs made available for calculations. SME for a set of apps.
• Triaging any prod issues and managing it till closure involving all related teams, if needed. Complete ownership of Incident Management Process and review of Incidents.
• Doing Problem Ticket analysis and executing the right Post Mortem with L3/AD teams. Responsibility of Communicating the Stake holders and business in case of any issues/potential issues/delays.
• Validation of the Data available to users and fixing any issue during the process. Responsibility of managing the DR tests. Have executed 1-day and 5-day DR tests..
• Receive data from multiple Upstream systems, applying business logics and application of different calculators, for data enrichment and delivery to relevant downstream systems. Ensuring critical data delivery SLAs are met and data is available to run reports.
• Running reports for Business depending on their data requirement.
• Pro-active monitoring of prod environment to avoid any future problems. Driving incident reduction initiatives.
• Automation of recurring tasks and reduction in TOIL. Onboarding of AppDynamics to Application.
• Tools/Skills Used –Autosys iXp Client, Shell scripting, Oracle 19c, Unix, Splunk, Geneos ITRS, AppDynamics.

Responsibilities (Securities Trading):

• Leveraged my skills in applications dealing with Securities and Trading, worked in stringent timelines and a very customer-oriented role, handling both IT issues and user tickets.
• Health check of the system and the processes running.
• Monitoring and scheduling of jobs for various systems.
• Ensuring file delivery to multiple downstream systems.
• Effective handling of customer issues and sending business communications.
• Proactively identifying the production issues and fixing them.
• Tools/Skills Used –Autosys iXp Client, Shell scripting, SQL Server, Unix, Splunk.

Role : DevOps/Release and Build Manager

• Working with IT PMs and business stakeholders to create and manage release schedules which contributes to the enterprise release schedule
• End to end delivery of BAU releases and impact analysis runs for various regulators, environment management and project management which involves team setup and recruitment, resource planning, process engagements, L and D activities etc.
• Worked on Patching, Vulnerability Management, Configuration Management, Identity and access management(IAM)
• Providing innovative solutions for automation and process improvement
• Maintaining code repositories for various applications which include branch creation, tagging, merging, code freezing etc.
• Raising and tracking PROD release cycle via various tools like HP ALM (used for raising defects), Jira, DSPM, confluence, SNOW (for raising RFCs) etc.
• Setting up projects on Teamcity for continuous integration, providing alert mechanism details to Geneos team
• Coordinating between multiple teams and stakeholders in order to deliver an error free release/regulatory runs
• Environment management and allocation – this involves setting up of UNIX environments for various teams to perform testing
• Working/re-assignment of Incident tickets according to priority and keep requester posted on updates
• Actively handling Major/Minor Incidents calls with proper updates/resolutions. And creating root-cause analysis (RCAʼs) documentʼs for submissions.
• Ensure Project Releases are smoothly deployed as per schedule and no issues reported by customers. Ensuring the integrity and reliability of release into production environment Prepare and support deployment packages for staging and production environments.
• Maintaining continuous integration (CI) using Team City and configuration management system
• Managing test environment hot-fixes and ad-hoc production changes Analyzing and resolving P1/P2 production environment incidents
• Managing day-to-day teamʼs workload, progress tracking, monitor milestones and critical dates
• Provide updates to all the stakeholders

Associate (Application Support)

• Automation of Daily Process Check/Activities and sending Status Mail using Shell Scripts. Server/Database and Application Maintenance.
• Setting Up Funds in FDR for Report Generation. Maintaining Source (MCH) and FDR data in Sync. Monitoring Warehouse where the FDR Reports were stored.
• Analysing Application Level and User Level Tickets using BMC Remedy.
• Analysing the stored procedure which is causing the issue in loading the data into FDR Oracle Tables.
• Support in FDR Release/Implementation.
• Environment builds as per the cookbook specifications.
• Handling the production/BUAT environment Application related bugs/issues, providing L1,L2 support to the users of OSA.
• Providing L1 Support for the Derivative Work Station, application for entering and processing derivatives
• Root cause analysis of customer & system generated issues / error notifications to identify whether they are functional or technical in nature. Such as, hung thread detections in the Web Sphere server and finding out the reason for the thread delay, finding out the cause in case if any user reports slowness of application etc.
• Create and maintain support documentation for on-call and support personnel to monitor and troubleshoot production issues
• Frequent Interactions with the customers/end users in providing operation support for the various applications, daily status calls and sharing of status reports.