Sachin Pal
Operations Head
Delhi
Summary
Dynamic operations leader with expertise in regional management, cross-functional collaboration and customer experience enhancement. Proven track record of driving business growth and achieving operational excellence.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Operations Head
OYO Hotels and Homes Pvt. Ltd
02.2026 - Current
- Led regional operations Rajasthan, MP and Pune, managing cross-functional teams and driving customer experience, operational excellence and business growth.
- Managed a 18 member operations team and led transformation initiatives for UTR properties.
- Focused on achieving zero customer escalations, improving GMB/OTA ratings and review conversions, strengthening corporate client experience, increasing repeat customers, and supporting new properties through end-to-end go-live.
- Partnered with revenue teams on pricing and peak-period management to drive revenue and profitability.
City Head- Operations
Your-Space
02.2024 - 02.2026
- Led strategic initiatives to enhance operational efficiency across multiple city locations.
- Managed cross-functional teams to ensure alignment with company objectives and local market needs.
- Oversaw budget allocation and resource management for operational activities within the city portfolio.
- Mentored junior staff, promoting professional development and improving team performance through training sessions.
City Manager- Business Operations
Housr Homes Pvt. Ltd.
03.2023 - 01.2024
- Directed community engagement initiatives to enhance public relations and stakeholder involvement.
- Oversaw budget management, ensuring optimal allocation of resources across city projects.
- Facilitated collaboration among city departments to streamline operations and improve service delivery.
Cluster Manager- Business Operations
Housr Homes Pvt. Ltd.
01.2022 - 03.2023
- Oversaw operational efficiency across multiple residential properties, ensuring high standards of service delivery.
- Led a team of resident managers, fostering collaboration and communication to enhance tenant satisfaction.
- Implemented training programs for staff, enhancing performance and service quality across clusters.
- Cultivated relationships with vendors to secure cost-effective services and maintain property standards.
Community Manager
AltF Coworking
02.2021 - 01.2022
- Developed community engagement programs to foster collaboration among members.
- Led initiatives to improve member satisfaction, resulting in increased retention rates.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Coordinated events and workshops, promoting networking and knowledge sharing.
Food and Beverage Assistant
Oberoi Hotels and Resorts Pvt. Ltd.
07.2018 - 01.2021
- Provided exceptional service to guests, ensuring a memorable dining experience.
- Utilized point-of-sale systems for efficient order processing and cash handling.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved guest complaints effectively, ensuring satisfaction and loyalty retention.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
Education
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management, Pusa
New Delhi, India 04.2001 -
Skills
- Regional Operations Management
- Team leadership
- Operational Excellence
- Problem-solving
- Customer service
- Operations monitoring
- Revenue Management
- Cross-Functional Collaboration
Timeline
Operations Head
OYO Hotels and Homes Pvt. Ltd
02.2026 - Current
City Head- Operations
Your-Space
02.2024 - 02.2026
City Manager- Business Operations
Housr Homes Pvt. Ltd.
03.2023 - 01.2024
Cluster Manager- Business Operations
Housr Homes Pvt. Ltd.
01.2022 - 03.2023
Community Manager
AltF Coworking
02.2021 - 01.2022
Food and Beverage Assistant
Oberoi Hotels and Resorts Pvt. Ltd.
07.2018 - 01.2021
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management, Pusa
04.2001 -