Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
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Sachin Prabhu

Sachin Prabhu

Technical Support Specialist II
Mumbai

Summary

Highly motivated professional with a strong background in management seeking a career with a progressive organization. Excited to utilize skills, knowledge, and experience to contribute to company success and drive growth. Committed to continuous learning and development, eager to take on new challenges and opportunities for advancement. Dedicated to delivering exceptional results and fostering a collaborative work environment.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
5
5
Certifications

Work History

Technical Support L2 Partner Engagement

Connectwise LLP
11.2019 - Current
  • Company Overview: Formerly Continuum Managed Solutions LLP
  • Single Point of Contact for All technical operation for a Particular Client
  • Worked on cloud and hybrid data centers within a single platform through Logic Monitor and Managing the Infrastructure
  • Managing servers over Azure
  • Backups and DR Management using Datto BCDR and Barracuda C2C.
  • Managing Alarms and Events on VMware Esxi Hosts and VCenter
  • Troubleshoot / Resolve escalated Helpdesk issues related to O365
  • Azure and Entra admin management
  • Sonicwall Firewall & NSM Management and upgradations
  • Worked on Barracuda spam Filtering (Mail issue, header analyzing ,update/changing sender/recipient policies, Rule creation)
  • Managed Client Azure Environment (Worked on creation of azure resources, load balancers)
  • Worked on VMware Horizon Admin (monitoring logs/events related to VDI, recomposing of pools on VDI admin)
  • Ability to troubleshoot/resolve issue related to Dell EMC/VNX storage/ EMC unity 350f
  • Analyze threats and incident response management using SOC and MS defender.


Technical Support Specialist II

Connectwise LLP
01.2017 - 11.2019
  • Company Overview: Formerly Continuum Managed Solutions LLP
  • Proving Support to all partners
  • Managing and troubleshooting Mail flow Issues on the server
  • Managing and maintenance of the server through Virtualization (VMware and Hyper V)
  • Hands On experience of ILO and iDRAC while working for device down Scenarios
  • Worked on alerting conditions such as AD and Exchange.
  • Formerly Continuum Managed Solutions LLP

SAP Consultant

Wipro Technologies
11.2015 - 08.2016
  • Monitoring application servers up and running
  • Monitoring work processes and their statuses from time to time
  • User Management like User Creation, deletion of user, users locks
  • Time based and event based Scheduling of background jobs and monitoring them.

Education

Bsc IT - Degree from University of Mumbai

St. Rocks Degree College
02.2012 - 05.2014

SAP BASIS ADMINISTRATION COURSE - Diploma in hardware and networking

Bandra Polytechnic

Skills

  • Expertise in Windows server management
  • Expertise in Office 365 applications
  • Cloud infrastructure administrator
  • Disaster recovery administration
  • CW RMM
  • Automate Specialist
  • Security incident monitoring
  • Firewall Management

Certification

Shadow Protect Engineer 300E Certified

Awards

  • Quarterly and Top Performer Award in my tenure in continuum.
  • Top performer Award.
  • Quarterly award.
  • CSAT feedback's from the MSP.
  • Appreciation from Management & Team Leaders.

Timeline

Technical Support L2 Partner Engagement

Connectwise LLP
11.2019 - Current

Technical Support Specialist II

Connectwise LLP
01.2017 - 11.2019

SAP Consultant

Wipro Technologies
11.2015 - 08.2016

Bsc IT - Degree from University of Mumbai

St. Rocks Degree College
02.2012 - 05.2014

SAP BASIS ADMINISTRATION COURSE - Diploma in hardware and networking

Bandra Polytechnic

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Sachin PrabhuTechnical Support Specialist II