INFORMATION TECHNOLOGY To work in a stimulating and challenging milieu that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference to the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager CF-BPS (IT)
Coforge BPS
07.2024 - Current
Managing Team of 5 Server Engineers supporting Coforge BPS IT Ops.
Project Management
O365 Administration
HCI (Vxrail Administration)
Data Center Management
Vmware Administration
Consultant (Project Team Resource)
ATOS GLOBAL IT SOLUTIONS & SERVICES PVT LTD.
05.2015 - 06.2024
ESXi Upgrade from 6.7 to 7.0.3 for WSP Global
Server Migration from Vmware to Nutanix using Nutanix Move tool
Dell Vrtex to Dell VXrail Migration of Vmware workload
Azure Builds and administration
Office 365 Knowledge
Remote deployment of Physical Server’s, Operating Systems with gold Images, Hardware firmware, OS driver updates, Virtual Machines build as per customer standards. Etc.
Remote deployment of Hyper Converged Infrastructure – Nutanix
Remote deployment and management of vSphere & Acropolis Hypervisor.
Remote deployment of VM’s in Azure infra.
Deployment of customer workloads on Azure platform.
Migration of virtual environment from vSphere, Hyper – V to Nutanix.
Migration of workloads from traditional hosting to Digital Private Cloud.
Identify services and process for automation. Work with internal automation team for end results.
Produce Low Level Design documents and Tech Notes.
Part of the tool’s evaluation team for account e.g., migration, discovery etc.
Involved in customer Proof of Concept (POC) programs and produce POC reports.
Technical presenter for customer’s Change Board Request team for critical production environments.
Participation in OEM meetings and active contributor to lessons learnt library.
Key project engineering resource with effective and successful track record on CSAT survey.
Migration of File Servers in US & Canada Regions.
Worked closely with the stakeholders/clients and resolved complex business challenges by suggesting & implementing industry best practices and initiatives.
As a senior resource, led team members and guided them for achieving superior benchmarks in the project.
Responsible for guiding & training new colleagues on Monsanto/Bayer LCM activities, and preparing WLIs.
Prior to Monsanto & Bayer LCM project, was part of the Ashland-Citrix refresh project as a build engineer, and the Huntsman, CSM project as a discovery engine.
Work with subject matter experts and the project team to identify, define, collate, document, and communicate the data migration requirements.
Identify areas for improvement in performance across various systems.
Window server administration & VMware administration.
Installed and configure & Migration of DHCP, file server, DB & App servers.
Server Patching via Blade Logic
System Administrator
VISTAPRINT INDIA MARKETING SOLUTIONS LIMITED
Venlo, Netherlands
12.2013 - 03.2015
Managing Data center and IT infrastructure Locally & remotely for other Plants in MOW.
Install, maintain, upgrade, and support all computer technologies in the office, call center, shop floor, and server rooms
Install, configure, maintain Print server & debug Zebra and Laser printer technology
Document all undocumented processes and maintain existing processes
Blackberry Enterprise server Administration
CCM server Administration
Operate INFRA Service Desk help desk/ticketing system working within an SLA matrix
Perform new hire deployment, including account creation, hardware assembly and software installation, and the creation of a user-specific New-Hire Welcome Packet
Maintain & update all hardware and software asset management
Identify defective hardware (server & desktops, laptops & printers) and process Return Materials Authorizations when necessary
Support 3rd party applications (Microsoft, Adobe, SAP, Auto cad, SQL etc.)
Maintain Active Directory, and Print server
Providing solutions for windows server (break-Fix, Maintenance) issues.
Reporting to IT Manager in Venlo, Netherlands
Technical Engineer (System Administrator)
Orient Technologies Ltd, Mumbai
Mumbai, India
04.2012 - 12.2013
Working As Helpdesk & IT SPOC for EMEA-UK Region
Part of technical support team which is responsible for infrastructure services on Microsoft Windows technology For EMEA Reagion
Maintenance of Hardware & Software
Total support & trouble shooting of Desktop PC & LAN
Creation of users in Active Directory.
Installation of configuration of Network & local printer
Onsite: Griffin Group Powai
Reporting to IT Manager London
Engineer EUS
Microland Ltd, Mumbai
Mumbai, India
02.2010 - 03.2012
Providing software/hardware related assistance to Users on local LAN & standalones. Installation & up-gradation of both hardware & software applications
Installation & Configuration of LaserJet Desk-Jet and Network printers
Provide technical support to end users [i.e. CEO’s & VIP’s] related to system problems
Installation and Configuring Various Operating System and Various Software’s.
User account management, Network Sharing, permission & VPN.
Troubleshooting of software applications used internally by the
Reporting to Team Lead
Onsite: Essar Group BKC
Desktop Engineer
Printcom Solutions, Mumbai
Mumbai, India
07.2009 - 01.2010
Installation of win 98,Xp,2000,Vista, win7 & win 2003 server
Software installation and maintenance
Antivirus installation and configuration
Security patches installation and updating.
Hardware Troubleshooting and pc assembling.
Configuration of Network and maintenance.
Installation and Configuration of MS Outlook, Outlook Express and Solve the Problem related Outlook.
Acquired extensive knowledge of working on IBM, Lenovo, HCL , HP Desktops & Laptops
Experience in the provision of Helpdesk Support on Microsoft Application
ON site: Gurukul College Ghatkopar
Phone Banking Officer Cum Technical Support Exe.
ICICI BANK Ltd, Mumbai
Mumbai, India
06.2006 - 06.2009
Assisting customers for Internet Banking Queries
Logging Requests & complaints in FCRM System & Forwarding to Concerned Department
Guiding customers about Internet Banking Usage & Advantages
Resolving Customers issues regarding Internet Banking
Assisting Remote users through Team viewer Tool for Internet banking issue
Escalating unresolved Issue as per the escalation Matrix.
Educating users about Internet Banking & online banking Security & safety Measures To Avoid Fraudulent Activities
Dept: Internet Banking
Education
MBA (PGDBA) - IT (E-Business)
Welingkar Institute
Matunga, Mumbai
B.COM - undefined
Mumbai University
Diploma - Hardware & Networking Professional
CMS institute
Skills
Skilled team member with proven ability to lead and motivate teams to maximize productivity
Dedicated and highly ambitious to achieve personal as well as organizational goals
Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively
Proficient in self-adaptation within a dynamic environment
Exceptional communication skills – both written and verbal
Able to work effectively at all levels in an organization
Excellent active listening skills
Problem-solving and root cause identification skills
Good team player and able to work with and through others
Ability to influence others and move toward a common vision or goal
Self-starter, detail-oriented with good organizational skills