Sachin Rajendran

• Established Business Process management for cloud operations for O2C in Bangalore and Guadalajara
• Value stream mapping done cloud O2C for CTO for SAAS acquisition.
• Slashed order fulfilment delay by over 80% year on year through global cross functional projects.
• Reduced order errors by 50% through mistake proofing impacting over 30Mn yearly revenue.
• Established business intelligence dashboard Oracle CTO.
• Coached team members to manage critical business functions.
• Oversaw and certified SOX compliance consistently for over 5 years.

· Global process reengineering for credit control project

· MIS reporting project for UK Finance

· Process mining of UK credit control

· Global RPA project on cash allocation impacting 140 hours of non value add

. Successfully deployed analytics in prioritization and optimization of effort improving 20% collections

• Expanded cross-functional organizational capacity by collaborating across departments in O2C on 1Million deals and AR > 60 days
• Total Quality Management project to transform US, UK and Canada Collections
• Transformed Canada Collections process and reduced DSO by 2 days.
• Established predictive Analytics for improved cash collections by half million.
• Reduced write off by over 80% year on year.
• Cross functional projects on operational excellence for Oracle partners which reduced 6 FTE to 2.
• Reduced AR>60 of partners by over 95% year on year.

• Transformed UK Collections and slashed AR over 60 days to less than 10Mn
• Optimised collections by establishing collaborative service environment with different LOB of Oracle

• Transitioned, stabilized and transformed engineering insurance process from UK
• Lean and automation done to reduce FTE from 6 to 4.
• Represented ACIS Trivandrum, for annual commercial insurance meet at UK

• Coached team members in customer service techniques, providing feedback and encouragement toward reaching business goals.
• Led team of 8 members while providing exceptional customer service.