Sachin Singh
Rohtak
Summary
Expertise in Warehouse Operations, E commerce logistics, Production planning and control. Managing the end-to end Line Haul Operation. Developed a common platform for Kai Zen bank. Also, Quality Software Dashboard to ensure the product specification at each individual process. Assist and supervise with the daily complex and detailed planning, coordination, and multifaceted warehouse operations to include transportation management, organizing, monitoring, receiving, storage, picking and distribution, while ensuring quality to the customer.
Overview
7
7
years of professional experience
Work History
Manager (Hub and Line Haul Operations)
Delhivery India Ltd
01.2022 - Current
- Company Overview: Currently working with Delhivery Limited Tauru Gurgaon Haryana As Manager Hub Operations
- Handling the India’s one of the biggest Kengic shipment sorter which has a hourly capacity of 35k shipment
- Taking end to end responsibility and ensuring seamless operations at Processing center
- Processing of avg 3.5 lakhs shipments ( B2C & B2B) per day and connecting them to the respective locations
- Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service-related critical issues
- Assured high levels of customer satisfaction at all times while ensuring compliance with all the stipulated parameters
- Skilled at monitoring & motivating the team & workforce to enhance their efficiency and assisting them to deliver quality services
- Proven capabilities in managing service functions and streamlining the working standards operating system for enhanced effectiveness
- Experienced in developing and sustaining long-term relations to ensure long-term organizational growth
- Skilled in customer interaction & negotiation, creating & enhancing processes, quality assurance, evaluation and selection of businesses
- An excellent team player with strong research, analytical, problem-solving and communication skills
- A System builder, build and maintain processes and practices with respect to all policies and procedures
- Continuously evaluate and optimize order processing workflows to increase efficiency and reduce operational costs
- Work closely with customer service teams to address order-related inquiries and resolve any issues promptly
- Implement customer-focused processes to enhance the overall customer experience
- Prepare and present regular reports on processing center performance, inventory levels, and other relevant metrics
- Analyze performance data to identify areas for improvement and implement strategies to enhance efficiency
- Maintaining all business reports/Trackers/Dashboards and present to the management
- Prioritize requirements, responsible for allocating requirements to the team based on various criteria
- Developing, reporting, training plans, forecast and quality measures
- Managing Quality Audits, 5S, Kaizen & 3M in the facility
- Coordination with Business partner (BP) to get timely shipments at processing center
- Maintaining 5S and quality activities at PC and implementing the Kaizen culture
- Arranging sufficient Manpower with support of HR as per plan received for the month
- Work closely with central team, planning and finance to ensure manpower requirements
- Develop and report KPI’s, performing rout cause analysis and identify potential opportunities for improving supply chain operations
- Currently working with Delhivery Limited Tauru Gurgaon Haryana As Manager Hub Operations
ATL – {Last Mile & First Mile Operations}
Flipkart
01.2018 - 01.2022
- Handling First & Last Mile operations as well as maintaining seller experience for Rohtak Hub from last 3 years
- Create an inspiring team environment with an open communication culture
- Maintain seller experience NPS at 98.04% in BBD is a big achievement
- Set clear team goals
- Per day pickup 18K-25K
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Listen to members feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Motivate team members
- Discover training needs provide coaching
- Encourage creativity and risk taking
- Suggest and organize team building activities
- Attended weekly review meetings to identify upcoming areas of opportunity and develop the department's performance Improvements of action
- Productivity: -Managing the team in terms of their utilization ensuring the maximum output utilized the available assets and get the maximum productivity / be achieved through operational skills & Training & development of the team members
Education
B.A -
IEC University
01.2019
12th Standard -
SD Hingh School
01.2013
10th Standard -
SD Hingh School
01.2011
Skills
- Process Planning optimization
- Warehouse Operation
- Project Planning & Automation
- Problem Solving Tools
- Power BI
- MS Office
- Team player
- Shop Floor Management
- Skill Matrix
- TPMH
- MIS
- WI Preparation
- Warehouse management system
Accomplishments
- Reduced Grinding wheel consumption by 25%, achieving a cost saving of approx. 8 LPA.
- Won Aaj Ka Yodha & Survivor Award In BBD-2020.
- Improved Put Compliance by 20% and FLMS Audit by 35%.
- Implemented Digitization project for Quality.
- Achieved 30% floor space saving by re-layouting/ redesigning production lines.
- Won second prize in inter-plant Kai Zen competition in Flipkart.
- Received Excellence award for reducing Setup and Adjustment Loss.
- Star Performer Award (R&R) by Company VP in Delhivery.
Place
Bilaspur, Haryana
Disclaimer
I hereby declare that the information given above is true and correct.
Personal Information
- Father's Name: Sh. Krishan Singh
- Date of Birth: 12/10/96
- Marital Status: Married
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Punjabi
Upper intermediate (B2)
Timeline
Manager (Hub and Line Haul Operations)
Delhivery India Ltd
01.2022 - Current
ATL – {Last Mile & First Mile Operations}
Flipkart
01.2018 - 01.2022
12th Standard -
SD Hingh School
10th Standard -
SD Hingh School
B.A -
IEC University
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