SACHIN TIWARI
Summary
I am seeking a competitive and challenging environment where I can serve the organization and establish a career for myself. I want to associate with an organisation where I can put my skills for overall growth of the organisation & myself. Skilled in outbound sales with experience in lead generation, cold calling, and customer relationship management. Strengths include persuasive communication skills, resilience under pressure, and ability to meet sales targets consistently. Noteworthy impact includes driving revenue growth by creating new business opportunities and nurturing existing client relationships.
Overview
7
7
years of professional experience
Work History
Business Development Consultant
Henry Harvin
Noida
10.2023 - Current
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Assisted sales staff in closing deals by providing customer service support throughout the sales process.
- Collaborated with sales teams to support the achievement of sales targets through efficient funding processes.
- Maintained accurate records of all sales activities including customer contacts, follow-ups, sales quotes, orders processed.
- Tracked sales activities to identify areas for improvement and monitor performance of different sales techniques.
Sales executive in US process
HP (TS)
03.2023 - 08.2023
- Greeted customers warmly and established rapport to build trust and loyalty.
- Proactively identified opportunities to upsell products and services.
- Developed strategies to target potential new customers through cold calling.
- Updated customer information in the CRM system accurately and timely.
- Generated leads through cold-calling techniques and referrals from current customers.
- Ensured all customer interactions were handled in a professional manner at all times.
Client Relationship Executive
Make My Trip
02.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Customer service
Goibibo
11.2018 - 12.2019
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Identified opportunities for process improvement within the customer service department.
Customer Relationship Executive
One Point One Solution Pvt Ltd
08.2017 - 10.2018
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
Education
BCA -
Sikkim Manipal University
01-2018
Skills
- MS Office
- Word
- Excel
- PowerPoint
- Paint
- Ms Outlook
- Call Center Customer Service
- Relationship Building
- Outbound Calling
- Persuasive Strategies
- Customer Targeting
- Speech Clarity
- Sales Pitches
- Script Reading
- Active Listening
- Product Descriptions
- Documentation
- B2C Marketing
Timeline
Business Development Consultant
Henry Harvin
10.2023 - Current
Sales executive in US process
HP (TS)
03.2023 - 08.2023
Client Relationship Executive
Make My Trip
02.2021 - 04.2022
Customer service
Goibibo
11.2018 - 12.2019
Customer Relationship Executive
One Point One Solution Pvt Ltd
08.2017 - 10.2018
BCA -
Sikkim Manipal University
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