With over 18 years of experience in the logistics and supply chain industry, I currently serve as a Service Quality Analyst at DHL Express, the world's leading express service provider. My core competencies encompass excellent people management and engagement skills, performance improvement, operational excellence with quality service management, analytical skills, problem-solving, quality auditing, trend analysis, data analysis and reporting, transportation planning, network optimization, service-level agreements (SLA), and project management. Additionally, I excel in communication and collaboration, influence and negotiation, and presentations.
I am passionate about learning new skills, solving complex problems, and collaborating with diverse teams. In my role, I utilize existing tools and methodologies to conduct in-depth analyses, identifying issues and opportunities for performance and productivity improvement. I prepare detailed analytical reports outlining findings and potential corrective actions, track the implementation of these actions, and monitor performance for continuous improvement. I ensure that performance reports are produced and distributed according to specifications and agreed timetables. My expertise also includes manufacturing process improvement, logistics management, and supply chain management.
Operational Excellence with Quality Service Management
Performance Management, Quality Control, Analytical Skills, Problem Solving, Quality Auditing
Awarded with DHL Express Asia Pacific “Employee of the year Award” in year 2014,
Awarded with DHL Express “Improvement in Clearance Capability Award’’ in year 2014,
Awarded with DHL Express “Quarterly ACE, KYC4 Award” in year 2013 ,2014, 2016 2020,2022 and 2023
Expertise in IATA Dangerous Goods Regulations in year 2008 and Complete Refresher course in the year 2010 & 2012,
PMP Certification Examination Preparatory Course
Certified First Choice Master Bronze