Summary
Overview
Work History
Education
Skills
Keyskillsandendorsements
Personal Information
Disclaimer
Timeline
Generic
Sachin Uttekar

Sachin Uttekar

Specializing in Logistics Management | Process Improvement | DATA Analyst | POWER BI Developer | Visualization | Project Management
Pune

Summary

With over 18 years of experience in the logistics and supply chain industry, I currently serve as a Service Quality Analyst at DHL Express, the world's leading express service provider. My core competencies encompass excellent people management and engagement skills, performance improvement, operational excellence with quality service management, analytical skills, problem-solving, quality auditing, trend analysis, data analysis and reporting, transportation planning, network optimization, service-level agreements (SLA), and project management. Additionally, I excel in communication and collaboration, influence and negotiation, and presentations.

I am passionate about learning new skills, solving complex problems, and collaborating with diverse teams. In my role, I utilize existing tools and methodologies to conduct in-depth analyses, identifying issues and opportunities for performance and productivity improvement. I prepare detailed analytical reports outlining findings and potential corrective actions, track the implementation of these actions, and monitor performance for continuous improvement. I ensure that performance reports are produced and distributed according to specifications and agreed timetables. My expertise also includes manufacturing process improvement, logistics management, and supply chain management.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Service Quality Analyst - India

DHL Express India PVT LTD - Country Office
12.2015
  • Conducted root cause analysis that identified key performance gaps, leading to a 15% improvement in operational efficiency
  • Developed and implemented a tracking system for corrective actions, resulting in a 20% reduction in recurring issues
  • Produced and distributed performance reports that enhanced stakeholder decision-making, contributing to a 10% increase in KPI achievement
  • Successfully influenced cross-functional teams to adopt new processes and procedures, improving overall productivity by 12%.

Team Lead - Export Express Clearance

DHL Express India PVT LTD - ICD Dighi (Pune)
04.2014 - 11.2015
  • Develop initiatives and partnerships with stakeholder that ensure DHL provides market-leading Custom Clearance service relative to our customer
  • Understand customer needs and devise specific solutions
  • Improved processes to streamline clearance activities and compliance
  • Setting up processes for Export Express Clearance & flawless implementation
  • Successfully negotiated terms of clearance with custodian and CHA
  • Monitoring real-time operations, ensuring smooth movement of shipments and timely, effective communication of service breakdowns, impacts, and contingency plans to concerned internal, external stakeholders through service updates.

Team Lead

DHL Express India PVT LTD - Pune Service Center
08.2005 - 03.2014
  • Experienced in enhancing operational efficiency through service improvement projects and cost reduction initiatives. Skilled in route optimization, facility maintenance, and infrastructure support.
  • Proficient in implementing effective operational practices and security policies. Adept at team development, performance monitoring, and training.
  • Experienced in administering team operations, measuring performance, and ensuring compliance with company procedures. Capable of providing guidance and support to peers and supervisors.
  • Regularly restructured routes to optimize productivity and expanded knowledge of various operational roles to provide seamless backup support through rotational shifts.
  • Committed to continuous improvement by attending self-improvement training and recommending relevant sessions for team members. Proven track record in overseeing daily activities, verifying contractor compliance, and maintaining high standards in line with regional guidelines and company standards.

Education

Bachelor of Commerce -

M.S. University, Tamilnadu (Kolhapur Center)
Pune India
03.2012 - 04.2014

HSC -

Pune University, Pune
Pune India
04.2000 - 04.2002

SSC -

Maharashtra Board, Pune
Pune India
03.1999 - 04.2000

Skills

  • Excellent people management and engagement skills
  • Operational Excellence with Quality Service Management

    Performance Management, Quality Control, Analytical Skills, Problem Solving, Quality Auditing

  • PowerBi developer (DAX I Dashboard Report I Visualization), Data Analysis and Reporting
  • Transportation Planning, Network Optimization, Service-Level Agreements (SLA)
  • Project Management - Communication and Collaboration, Influence and Negotiation, Presentations
  • Keyskillsandendorsements

    Awarded with DHL Express Asia Pacific “Employee of the year Award” in year 2014, 

    Awarded with DHL Express “Improvement in Clearance Capability Award’’ in year 2014, 

    Awarded with DHL Express “Quarterly ACE, KYC4 Award” in year 2013 ,2014, 2016  2020,2022 and 2023 

    Expertise in IATA Dangerous Goods Regulations in year 2008 and Complete Refresher course in the year 2010 & 2012, 

    PMP Certification Examination Preparatory Course

    Certified First Choice Master Bronze

    Personal Information

    • Date of Birth: 06/28/85
    • Marital Status: Married

    Disclaimer

    I hereby declare that the information furnished above is true to the best of my Knowledge

    Timeline

    Service Quality Analyst - India

    DHL Express India PVT LTD - Country Office
    12.2015

    Team Lead - Export Express Clearance

    DHL Express India PVT LTD - ICD Dighi (Pune)
    04.2014 - 11.2015

    Bachelor of Commerce -

    M.S. University, Tamilnadu (Kolhapur Center)
    03.2012 - 04.2014

    Team Lead

    DHL Express India PVT LTD - Pune Service Center
    08.2005 - 03.2014

    HSC -

    Pune University, Pune
    04.2000 - 04.2002

    SSC -

    Maharashtra Board, Pune
    03.1999 - 04.2000
    Sachin UttekarSpecializing in Logistics Management | Process Improvement | DATA Analyst | POWER BI Developer | Visualization | Project Management