Sachin Verma

●Transaction monitoring on all payment requests.
●Monitoring payments to sanctioned countries.
●Generating suspicious transaction reports and suspicious activity
reports.
●Assist banking customers who are victims of fraud, theft or
identity theft.
●Complete understanding of TBML(Trade Based Money
Laundering).
●Ability to comply with EU/OFAC and UN Sanctions.
●Well versed with the ICC rules(UCP 600, ISBP URC, URR, ISP
98,Incoterms and URDG).

• Monitoring email to check grammatical error, process Knowledge and Soft skills.
  
• Providing quality session monthly wise and sharing

the process update with agents to maintain a High quality score for the process.

• Provide Quality Assessment review for line managers monthly and upon request.
  
• Set up a meeting with clients on a weekly basis to share quality scores and get new updates.
  
• Work closely with our management drive execution of tactical plans and ensure that our workforce has access to all the required capabilities and servicing tools.

• Handling all the queries related to network errors, new plans, changing existing plans and billing.

• Handling all the queries related to booking new flights & making changes to existing flights.

• Handling queries related to creating new account, adding a new product and etc.