
Results-oriented Technical Services Team Leader with nearly 20 years of experience in Localization Operations, Life Sciences content delivery, and operational transformation. Proven success leading teams of up to 15 professionals, managing 10–12 global customer accounts, and overseeing delivery of 8,000–10,000 pages per month. Achieved approximately 40% productivity improvement through workflow optimization, process standardization, and AI-assisted continuous improvement initiatives. Recognized with two internal promotions and multiple performance awards.