Sadaf Idris
Summary
Dynamic customer service professional with a proven track record at Souq-an-Nisa, recognized for exceptional customer complaint resolution and effective escalation handling. Skilled in documentary collections and fostering collaborative environments, I excel in enhancing customer satisfaction and driving sales through proactive engagement and support.
Overview
4
4
years of professional experience
Work History
Customer Handling, Sales Moitoring
souq-an-nisa
New Delhi
10.2021 - 10.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
Teaching Intern
mid town public school
New Delhi
07.2019 - 09.2019
- Implemented classroom management techniques to foster a productive and respectful learning atmosphere.
- Followed school schedules and policies to promote safety and learning.
- Organized field trips to enhance learning experiences.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Provided students with one-on-one lesson review sessions, after school tutoring and helped with materials questions.
- Implemented questioning and discussion techniques to encourage student participation and knowledge acquisition.
- Observed teachers in classrooms to improve skills and communication.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Coordinated small group and one-on-one tutoring sessions for students requiring extra assistance.
Education
Bachelor oF Education - English And Econmics
AL-falah School of Medical Science & Research
Dhauj,Haryana03-2021
Sociology Honours - Social Sciences
Jamia Milia Islamia
03-2019
Skills
- Documentary collections handling
- Nut handling
- Customer escalation point
- Insurance claim handling
- Exception handling strategies
- Helicopter ground handling
- Customer complaint handling
- Customer follow-up
- Handling customer complaints
- Customer complaint solutions
- Customer service
- Sales and customer service
Languages
urdu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Customer Handling, Sales Moitoring
souq-an-nisa
10.2021 - 10.2023
Teaching Intern
mid town public school
07.2019 - 09.2019
Bachelor oF Education - English And Econmics
AL-falah School of Medical Science & Research
Sociology Honours - Social Sciences
Jamia Milia Islamia
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