Abhinav Gairola

• Opening of Current account and New / Incremental FD's

• Opening of Savings / Demat Account

• Managing Existing Customers and their day-to-day query’s

• Offering Loan’s (Home Loan, Auto Loan and Personal Loan)

• Offering Credit Cards

• Managing other Retails Assets.

• On boarding new Clients for transactions banking
• On boarding credit clients for the Bank
• Processing all the TXB transactions
• Opening of Current account and New / Incremental FD's
• Managing ERV clients with their transactions and requirement
• Ensuring the Synergy with Branches to obtain more business
• Ensuring the Synergy with BBG and ETRG Group
• Managing team meetings and maintaining data of the clients
• Responsible for making reports to track the MIB (Monthly Incremental Balance)
• Getting all the account plans ready for credit clients for myself and team.

• Responsible for doing Inland bill discounting under letter of credit on pre and post acceptance basis
• Handling documents scrutiny under letter of credit
• Responsible for lodgment and realization of collection documents
• Handling invoice bill discounting and factoring transactions
• Responsible for sending swift messages
• Actively ensuring increased efficiency ratio by decreasing rejects and avoiding re-opens
• Ensuring transactions are processed within TAT
• Ensuring timely receipt of payments, proactively monitoring and diligently taking follow ups with team members
• On boarding new Clients for transactions banking
• On boarding credit clients for the Bank
• Processing all the TXB transactions
• Managing ERV clients with their transactions and requirement
• Opening of Current account and New / Incremental FD's.

• Making Morning Revenue Reports and attending the Morning Meetings
• Taking care of Rate to sell on per day basis to achieve the daily revenue budgets
• Handling extranet portals in order to update the rates on Brand websites and other OTA platforms
• Taking team meetings to build up the team strength and to motivate team mates
• Trainings regarding reservation processes
• Making budgets on quarterly basis and discuss the same with General Manager, Revenue Manager and Director of Sales
• Handling front office department
• Looking after the guest escalation calls and complaints regarding the service
• Taking check in and check outs with Guest reviews
• Updating tracker sheets for transportation of the hotel.

• Making itinerary for Golden Triangle Groups Preparing File for Group Arrivals
• Managing hotel bookings for different destinations for group arrivals
• Managing transportations as per the group requirement.

• Preparing morning reports and attending the Morning Meetings when the Reporting Manager is not available
• Taking care of Group Reservations (Leisure Group, Wedding Group, Conferences)
• Taking care of FIT bookings and Calls to help other colleagues
• Reconfirmation of the groups as per the cut off dates
• Go through the reconfirmation and recheck each and every booking of fit to avoid any issues
• Attending the accommodation Meeting and sharing the Important points for the arrival of next day groups
• Handling escalation calls
• Making weekly roster of the department
• Taking training for new staff and new comers regarding Reservation process
• Taking out TA productivity and commission report on monthly basis.

• Preparing Morning Reports
• Looking after Group reservations (Leisure & Wedding Groups)
• Taking Care of FIT bookings simultaneously
• Attending the accommodation Meeting and sharing the Important points for the arrival of next day groups
• Preparing the GIS and sharing it with Front Office Team for Smooth Check in of group.

• Handling calls
• Processing Fit Bookings
• Preparing Morning Reports.