SADIYA SAYYED
Mumbai Central
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Network18 Ltd.
Mumbai
02.2019 - Current
- Work As Educational counselor & Customer Support Taking Escalation Call
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Followed up with past due accounts by contacting delinquent customers via telephone or email.
- Conducted outbound calls to existing clients to promote company's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
Senior Inside Sales and Marketing Representative
NowFloats Pvt Ltd
Mumbai
10.2018 - 01.2019
- Provided regular reporting on campaign progress to senior management team.
- Developed and implemented marketing campaigns to increase brand awareness and customer engagement.
- Analyzed customer feedback from surveys and focus groups to refine campaigns accordingly.
- Collaborated with other departments to ensure timely delivery of emails.
- Managed customer accounts using CRM software tools.
- Resolved customer issues in a timely manner.
- Assisted customers with product selection based on their individual needs and preferences.
Senior Sales and Marketing Team Leader
Network18 Ltd.
Mumbai
04.2015 - 07.2018
- Generating Business from Team leads Taking Escalation Call Morning Briefing / Training Session Motivational Session Making Report
- Provided guidance and support to sales and service team members, ensuring their performance met organizational objectives.
- Supervised daily operations of the sales and services department including assigning tasks, monitoring workflows.
- Maintained knowledge of new products and services being launched by the organization so that they could be effectively communicated to customers.
- Monitored sales activities, tracked results and provided feedback to staff on a regular basis.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Team Leader
Addnectar Solution Pvt Ltd
Mumbai
08.2014 - 03.2015
- Generating Business from Team Taking Escalation Call Morning Briefing Motivational Session Making Report
- Coached team members on best practices for achieving success in their roles.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Created detailed reports outlining key metrics such as sales volume, conversion rates.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Organized training sessions for new employees on operational procedures.
- Analyzed data to identify trends in customer behavior and preferences.
- Monitored staff performance and provided feedback on areas of improvement.
Senior Customer Support Representative
Getit Info media Pvt Ltd
Mumbai
04.2013 - 07.2014
- Pitch For Online Services Online web portal, Voice Services, Emailer+Sms Blasting, Yellow Pages, Indian Exporters Guide, State Industrial Directory, & For Major Exhibitions)
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
Senior Telesales Representative
Network18 Ltd
Mumbai
10.2010 - 03.2013
- Maintained accurate customer records and contact information in CRM database.
- Ensured compliance with all applicable laws and regulations related to telesales activities.
- Resolved customer complaints regarding product quality, pricing, delivery.
- Offered product demonstrations via telephone or video conferencing software.
- Collaborated with marketing team to develop promotional materials for use in telesales campaigns.
- Processed customer orders, transactions and requests.
- Networked to build client base and promote products to new and existing clients.
Tele Marketing Executive
Max New Tork Life Insurances
Mumbai
02.2007 - 09.2010
- Participated in team meetings to identify areas of improvement in the process of telemarketing operations.
- Responded to customer inquiries via telephone, email, or chat applications.
- Gathered feedback from customers after each call in order to improve future performance.
- Collaborated with other teams such as Sales Support and Customer Service to provide a comprehensive service experience for customers.
- Maintained updated records of all sales activities including cold calls, presentations, closed sales, and follow-up activities within the CRM system.
- Resolved customer complaints by escalating calls to proper department.
Education
T.Y.B.A. -
Mumbai University
06.2012
H.S.C. -
Anjuman Girls College
02.2005
S.S.C. -
Mohd.Ummar rajjab High School
03.2003
Skills
- Well versed in Microsoft Windows-, Microsoft Excel, Office, Words, PowerPoint Presentation & Internet
- Product and service knowledge
- Employee Performance Evaluations
- Operations Management
- Sales monitoring
- Business development understanding
Accomplishments
- Received 3 Trophies as a best Performer (MAX NEWYORK LIFE)
- Received Certificates for Providing Quality leads.
- Received National TME Award (MAX NEWYORK LIFE)
- Received Award for the best TME (NETWORK 18)
- Received Certificates for Best Team Leader (NETWORK 18)
- Received Trophies as Champion of The Month (NETWORK 18)
Extra activity course
- Diploma In M.S.C.I.T, Khilafat House, 06/2006, 75%
- Diploma In Urdu Language, Khilafat House, 06/2006, 75%
Personaloverview
- Always in a positive attitude and target oriented.
- Aptitude and willingness to learn new things.
- Innovation to achieve the desired results.
- Good communication skills having ability to work hard.
- Will power to work with team, under any pressure and circumstances.
Ability and skills
- Always positive attitude and target oriented
- Aptitude and willingness to learn new technology
- Innovation to achieve the desired results
- Good communication skills having ability to work hard.
- Will be able to work with team under any pressure and circumstances.
Personal Information
- Date of Birth: 09/15/1987
- Nationality: Indian
- Religion: Muslim
Languages
- English
- Hindi
- Urdu
- Marathi
Disclaimer
I solemnly declare that whatever the information given herein is true, accurate & to the best of my knowledge & belief.
Timeline
Assistant Manager
Network18 Ltd.
02.2019 - Current
Senior Inside Sales and Marketing Representative
NowFloats Pvt Ltd
10.2018 - 01.2019
Senior Sales and Marketing Team Leader
Network18 Ltd.
04.2015 - 07.2018
Team Leader
Addnectar Solution Pvt Ltd
08.2014 - 03.2015
Senior Customer Support Representative
Getit Info media Pvt Ltd
04.2013 - 07.2014
Senior Telesales Representative
Network18 Ltd
10.2010 - 03.2013
Tele Marketing Executive
Max New Tork Life Insurances
02.2007 - 09.2010
T.Y.B.A. -
Mumbai University
H.S.C. -
Anjuman Girls College
S.S.C. -
Mohd.Ummar rajjab High School
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