Safwan Hussain
Kochi
Summary
Dedicated Customer Service Executive with experience in sales, operations, and customer management. Skilled at quickly adapting to new roles and delivering immediate value to the team. Focused on enhancing customer relations and streamlining processes to improve overall service delivery and satisfaction with four years of hands on experience in the civil engineering.
Looking forward to be a part of a dynamic team, to contribute skills, passion for excellence, and dedication to project success, aligning with the company’s commitment to Innovation and Quality.
Overview
5
5
years of professional experience
Work History
Senior Operation Executive
Autumn Rooms
Ernakulam, India
01.2024 - Current
- Handled inbound and outbound calls to assist customers with inquiries about student accommodation services, providing timely and effective solutions.
- Delivered high-quality customer service to international students, ensuring their needs were met and any concerns were addressed.
- Explained company policies, accommodation options, and procedures clearly to customers to enhance their understanding and satisfaction.
- Resolved customer issues related to bookings, payments, and service queries, ensuring a smooth experience from start to finish.
- Maintained accurate records of all customer interactions in the CRM system, ensuring data integrity and supporting effective follow-up.
- Consistently achieved targets for call handling and customer satisfaction, contributing positively to team performance.
- Worked closely with other teams to improve service processes and respond effectively to customer needs.
- Engaged in regular team meetings and training to stay updated on new services and improve customer service skills.
- Provided insights on common customer issues and feedback to help refine services and enhance the customer experience.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Project Manager
Concept BuildArch
Ernakulam
09.2022 - 08.2023
- Conducted regular site inspections and meetings with the site supervisors and laborers to monitor progress and address any issues that may arise
- Supervised and coordinated construction activities, ensuring compliance with design specifications and quality standards
- Managed project budgets, monitored expenses, and implemented cost-control measures
- Prepared and presented project cost estimates, determined project feasibility based on site assessment and analysis
- Monitored project timelines and milestones, taking corrective actions to keep projects on schedule
- Completed construction tasks while providing safe working conditions for laborers.
Site Engineer
Concept BuildArch
Ernakulam
06.2019 - 09.2022
- Acted as a point of contact for clients, addressing their concerns, providing updates, and ensuring client satisfaction
- Conducted layout activities to ensure accurate placement of structures and infrastructure elements
- Perform quantity surveys and take-offs to estimate the amount of materials required for construction
- Ensure that construction activities align with the design and engineering requirements.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 15%
Education
P.G DIPLOMA IN CONSTRUCTION MANAGEMENT AND BUILDING DESIGN -
SMEC LABS
Ernakulam12.2023
DIPLOMA IN CIVIL ENGINEERING -
MATHA COLLEGE OF TECHNOLOGY
Ernakulam12.2019
Skills
- Operations Management
- Strategic Planning
- Project Management
- Mail handling
- Performance Improvement
- Program Management
- Report Preparation
- Customer Service
- Time Management
- Problem-solving abilities
- Excellent Communication
- Decision-Making
- Effective Communication
- Customer Relations
- Interpersonal Skills
Languages
ENGLISH
Advanced (C1)
HINDI
Upper intermediate (B2)
URDU
Upper intermediate (B2)
MALAYALAM
Bilingual or Proficient (C2)
Contactprofile - Skills
- Project Management
- Leadership
- Communication
- Quantity Surveying
- QA QC Engineering
- Civil N.D.T Level 2
- AutoCAD
- REVIT
- 3DS Max
- Primavera
- Photoshop
- V-Ray
- M.S Excel
Timeline
Senior Operation Executive
Autumn Rooms
01.2024 - Current
Project Manager
Concept BuildArch
09.2022 - 08.2023
Site Engineer
Concept BuildArch
06.2019 - 09.2022
P.G DIPLOMA IN CONSTRUCTION MANAGEMENT AND BUILDING DESIGN -
SMEC LABS
DIPLOMA IN CIVIL ENGINEERING -
MATHA COLLEGE OF TECHNOLOGY