Pariniti Wankhede
Bhopal
Summary
Innovative professional with many years of experience elevating performance of mid-sized businesses to unprecedented levels. Team player gifted at instilling common vision while managing major organizational changes that benefit both individuals and company. Customer-focused dynamo with strong drive and passion to win new business.
Overview
6
6
years of professional experience
Work History
Senior Operation Executive
Toprankers Edtech Solutions pvt ltd
Bhopal
2024.05 - Current
- Managed a team focused on recovering EMI payments, implementing diverse strategies.
- Handled tech issues of leadsquared.
- Managed daily operations and activities efficiently.
- Approved extension requests and unlocked student portals, assisted counselors with leadsquared and payment calls, and conducted training on various aspects for counselors.
- Conducted regular audits of operations processes to identify inefficiencies and recommend solutions.
- Developed and implemented strategies to ensure operational efficiency and effectiveness.
- Organized meetings with relevant personnel to discuss progress on various initiatives.
Customer Service Executive - Finance
Toprankers Edtech Solutions pvt ltd
Bhopal
2022.07 - 2024.04
- As this is an edtech firm, we are used to connecting with students via email, phone calls, and WhatsApp regarding their payment queries mainly.
- Facilitated communication between students and various departments to ensure a seamless experience and timely payments through strategic planning.
- Ensured that all customer queries were handled quickly and professionally.
- Maintained records of overdue payments, balance payments, doubtful and bad debt EMIs. Communicated this information to the CFO.
- Managed Bank Reconciliation books along with maintaining various files such as the master data containing student information and the daily collection report.
- Successfully obtained authorization to grant time extensions for student payments and monitored student portal accessibility with proper administrative clearance.
Seller Account Manager and Team Lead
Ace e-commerce Solutions pvt ltd
Bhopal
2020.10 - 2022.07
- Managed seller accounts on various online platforms including Amazon and Flipkart.
- Led and supervised a group consisting of 5 members.
- Identified customer needs and recommended appropriate products.
- Performed inventory management duties such as stocking shelves, rotating stock, and tracking shipments.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Generated reports regarding sales performance data including monthly, quarterly, yearly targets achieved.
Team Leader
Fakhri IT Serviced pvt ltd
Bhopal
2019.10 - 2020.10
- Managed seller accounts on various online platforms such as Amazon and Flipkart.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
Customer Support Specialist
Vertex Management India pvt ltd
Bhopal
2018.11 - 2019.10
- Investigated customer complaints regarding product quality or service rendered.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Education
MBA -
Radharaman Engineering Clg
Bhopal2023-07
Bachelor of Commerce - Commerce
Dr, Shyama Prasad Mukharjee Science And Comm. Clg
Bhopal2021-07
High School Diploma -
Demonstration Multipurpose School
Bhopal2018-05
Skills
- Operational Excellence
- Growth planning
- Performance Improvement
- Operations Management
- Technical Support
- Mail handling
- Office Administration
- Corporate Communications
- Staff Management
- Administrative Support
- Operational leadership
- Human Resources Management
- Project Management
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Timeline
Senior Operation Executive
Toprankers Edtech Solutions pvt ltd
2024.05 - Current
Customer Service Executive - Finance
Toprankers Edtech Solutions pvt ltd
2022.07 - 2024.04
Seller Account Manager and Team Lead
Ace e-commerce Solutions pvt ltd
2020.10 - 2022.07
Team Leader
Fakhri IT Serviced pvt ltd
2019.10 - 2020.10
Customer Support Specialist
Vertex Management India pvt ltd
2018.11 - 2019.10
MBA -
Radharaman Engineering Clg
Bachelor of Commerce - Commerce
Dr, Shyama Prasad Mukharjee Science And Comm. Clg
High School Diploma -
Demonstration Multipurpose School
Similar Profiles
Sachin DwivediSachin Dwivedi
Associate Manager of Human Resources at Toprankers Edtech Solutions Private LimitedAssociate Manager of Human Resources at Toprankers Edtech Solutions Private Limited
Milan DethaliaMilan Dethalia
Area Sales Manager at Uolo Edtech Pvt LtdArea Sales Manager at Uolo Edtech Pvt Ltd
VIKRAM A VAIDYAVIKRAM A VAIDYA
Head of Marketing at Learn Flu Edtech Pvt LtdHead of Marketing at Learn Flu Edtech Pvt Ltd