Mamta Negi
Noida
Summary
Driven Senior Operation Executive with a proven track record at AffordPlan, enhancing operational efficiency and fostering client/vendor relationships. Excelled in integrating businesses, streamlining processes with innovative solutions, and negotiating favorable contracts. Skilled in Microsoft Excel and teamwork, demonstrating a strong ability to align strategic priorities with operational needs.
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Operation Executive position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Senior Operation Executive
AffordPlan
04.2021 - 12.2022
- Facilitated seamless integration of acquired businesses into existing structures while minimizing disruption to ongoing activities.
- Managing end to end Client onboarding/Vendor onboarding,KYC,Documentation,Operations Processing Functions etc.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Following Escalation matrix,customers queries and resolutions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated contracts with vendors and suppliers to secure favorable terms for the organization''s benefit.
- Coordinated with stakeholders across various departments to align strategic priorities with operational realities effectively.
Senior Customer Executive
EFY Group
06.2019 - 04.2020
- Reduced response times for customer inquiries by optimizing workflow processes within the team.
- Collaborated with cross-functional teams to address customer concerns, leading to improved company-wide responsiveness.
- Provided timely and accurate information to clients regarding products, services, and order status, fostering trust and loyalty among customers.
- Evaluated client feedback data, implementing targeted improvements based on gathered insights.
Senior Associate
Allianz Worldwide Partners
12.2015 - 04.2018
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- After sales and service feedback from customers and maintaining quality parameters. Handling escalation and resolving the issue
Education
Bachelor of Commerce - Accounting And Business Management
Delhi University
New Delhi10.2017
Skills
- Operational Excellence
- Client and Vendor Management
- Office Administration
- Operational management
- Microsoft Excel,Powerpoint,Pivot Table
- Mail handling
- Teamwork and Collaboration
Languages
English
Hindi
Timeline
Senior Operation Executive
AffordPlan
04.2021 - 12.2022
Senior Customer Executive
EFY Group
06.2019 - 04.2020
Senior Associate
Allianz Worldwide Partners
12.2015 - 04.2018
Bachelor of Commerce - Accounting And Business Management
Delhi University
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