SAGAR
Chandigarh,CH
Overview
9
9
years of professional experience
Work History
Senior Representative
Concentrix
Chandigarh
10.2018 - Current
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
- Maintained accurate records of client interactions within CRM system for future reference.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Enhanced company reputation by delivering exceptional customer service at all times.
- Answered questions quickly via email or return phone call within [Number]-hour period.
- Assisted in training new hires, ensuring they were equipped with the necessary skills for success in their role.
- Interacted with customers regularly to maintain and enhance relationships.
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
ENTERPRISE BACK OFFICE
Tech Mahindra
Chandigarh
09.2017 - 09.2018
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
- Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
Quality Evaluator
DR ITM PRIVATE LIMITED
Chandigarh
03.2015 - 08.2017
- Conducted comprehensive training sessions for employees on quality control methods and best practices, raising company-wide awareness and adherence to standards.
- Participated in internal audits as part of a broader effort to maintain a culture of continuous improvement throughout the organization.
- Enhanced product quality by implementing thorough evaluation processes and identifying areas for improvement.
Timeline
Senior Representative
Concentrix
10.2018 - Current
ENTERPRISE BACK OFFICE
Tech Mahindra
09.2017 - 09.2018
Quality Evaluator
DR ITM PRIVATE LIMITED
03.2015 - 08.2017