Sagar Chhadva
Senior Business Analyst | Product Owner
Mumbai
Summary
Senior Business Analyst with 12+ years of experience in driving business transformation, stakeholder engagement, and product ownership, primarily within the insurance domain. Proven expertise in requirement analysis, product backlog management, process optimization, and cross-functional team leadership. Adept at delivering AI and RPA-driven solutions using Power Platform, UI Path, and AI Builder. Passionate about continuous improvement, innovation, and aligning product strategy with business goals to deliver measurable value.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Senior Analyst
WTW
06.2022 - Current
- Acting as Product Owner and Business Analyst, managing product backlog and stakeholder communications.
- Led a cross-functional team of 7 through requirement analysis, development, testing, and successful go-lives.
- Delivered end-to-end RPA solutions using Power Automate and UI Path, improving operational efficiency.
- Spearheaded AI-based automation projects using AI Builder, integrating intelligent workflows.
- Conducted workshops, requirement gathering, and documentation for new system implementations.
- Presented strategic initiatives to senior leadership, earning recognition for innovation and impact.
- Mentored junior analysts, fostering a collaborative and growth-oriented team culture.
Senior Business Analyst
Quess Corp(Client: WTW)
12.2021 - 06.2022
- Collaborated with clients to refine product specifications and created detailed documentation including Functional Specifications and Wireframes.
- Led Agile implementation within the team, ensuring effective daily standups and timely sprint deliveries.
- Contributed to key projects such as RBQCM, FNOL, FOT, EB, and Renewal Invite, supporting end-to-end delivery and stakeholder alignment.
Business Analyst
C2LBiz Solutions
08.2015 - 12.2021
- Led requirement analysis and collaborated with clients across Southeast Asia (Vietnam, Indonesia, Philippines) to enhance product specifications and ensure regulatory compliance.
- Authored and reviewed key documentation including BRD, FSD, test plans, test cases, and user manuals.
- Delivered strategic projects for clients such as AXA Indonesia, Zurich Indonesia & Dubai, and Sun Life across multiple regions.
- Coordinated with cross-functional teams for project implementation, Go-Live readiness, and post-production support.
- Worked in Agile environments to configure products, questionnaires, and underwriting rules, ensuring timely and compliant delivery.
Software tester
HCL Technology
01.2014 - 12.2015
- Conducted functional testing of applications, reviewed software requirements, and created detailed test cases.
- Managed and tracked bugs using Bugzilla, ensuring timely resolution through close collaboration with development teams.
Software tester
Neebal Technology
12.2014 - 07.2015
- Managed testing activities by mapping requirement changes to test cases and logging defects using Jira.
- Conducted functional and non-functional testing, including smoke and regression testing.
- Authored and optimized manual test cases to ensure high-quality software delivery.
Education
BE - IT
Ramrao Adhik Institute of Technology
01.2013
Diploma - IT
Shah and Anchor Kutchhi Polytechnic
01.2009
SSC - undefined
O.L.P.S
01.2006
Skills
Business Requirement Gathering
Product Ownership, Backlog Management & Stakeholder Management
RPA & AI Integration (Power Automate, UI Path, AI Builder)
Agile & Scrum Methodologies
Insurance Domain Expertise
Certification
Certified Scrum Master | CSM
Interests
Hobbies: Traveling, Gaming, Music, Sports, Playing professional level (MCA) cricket
Accomplishments
- Recognized for timely and high-quality delivery of RPA projects.
- Received team award for successful delivery of an AI-driven solution.
- Achieved 95% defect-free deliveries for AXA Indonesia and FWD Vietnam.
- Honoured with Client Appreciation and Best Quality Delivery Award from AXA Indonesia.
- Earned a Spot Incentive for delivering the high-value MEP product for AXA Indonesia.
KEY CLIENTS
- FWD Hong Kong
- AXA Indonesia
- Zurich Indonesia
- Zurich Dubai
- Sun Life Philippines
- Sun Life Indonesia
- Sun Life Vietnam
- Willis Towers Watson (WTW) – Bill to Cash, Billing, Payable, Collection, Risk and Broking, Health and Benefits
Timeline
Senior Analyst
WTW
06.2022 - Current
Senior Business Analyst
Quess Corp(Client: WTW)
12.2021 - 06.2022
Business Analyst
C2LBiz Solutions
08.2015 - 12.2021
Software tester
Neebal Technology
12.2014 - 07.2015
Software tester
HCL Technology
01.2014 - 12.2015
Diploma - IT
Shah and Anchor Kutchhi Polytechnic
SSC - undefined
O.L.P.S
BE - IT
Ramrao Adhik Institute of Technology