SAGAR C R
Kanakapura
Summary
Dynamic Senior Process Analyst at Gallagher Center of Excellence with a proven track record in enhancing operational efficiency and team performance, also best in maintaining quality in all the fields. Leveraging critical thinking and a continuous improvement mindset, I successfully analyzed processing issues and implemented effective training programs, driving significant improvements in service delivery and client satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Process Analyst
Gallagher Center of Excellence
09.2021 - 08.2024
- Provide expertise in business testing to validate system changes.
- Analyzes the root cause of processing problems.
- Maintained authoritative knowledge and techniques in improving processes without disrupting operations.
- Instructed personnel on specific changes to the team, effectively communicating required alterations to workflow.
- Act as the primary point of contact for the team.
- Analyzed and secured competitive confirmation packs for clients by evaluating policy terms from the market and delivered.
- Monitored performance metrics of existing systems and proposed solutions for increasing productivity.
- Issued renewal documents adhering to industry regulations, maintained insurance process integrity. and used the recorded data to generate a confirmation letter and dispatch it to the client.
- Worked on different projects like Llantrisant, Brierley Hill, Mini-Hub on both renewals and new business.
- Providing training sessions to staff members on newly implemented processes.
- Maintaining detailed reports on project progress, errors, Kaizen and results.
Citizen Service Executive
TCS Limited Passport Seva Project
08.2016 - 05.2021
- Resolved customers passport problems and improved operation.
- Implemented new training programs for junior staff members, improving overall team performance.
- Mentored new hires on company policies and procedures, ensuring quick integration into the team environment.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients - Query handling, processing and report works.
Education
Bachelor of Commerce - Accounting
Jain College
Kanakapura06-2015
Skills
- Critical thinking
- Active Listening and attention to detail
- Team leadership
- Continuous improvement mindset
- Time Management
- Adaptability
Accomplishments
- Achieved by giving 4 kaizen ideas to make work more easier.
- Star of the month 5 times.
- Quality Awards more than 10 times.
- Shining Star 1 time.
- Hit machine 2 times.
Trekking, cooking, Basketball, cricket
Kanakapura is rich in mountains. So, I went hiking with my friends every month. It provide us heavy physical as well as mental exercises.
I am very much good in preparing nati style food (Rustic rural Flavours).
I was state level basket ball player.
Languages
Kannada
Advanced (C1)
English
Intermediate (B1)
Hindi
Elementary (A2)
Telugu
Beginner (A1)
Timeline
Senior Process Analyst
Gallagher Center of Excellence
09.2021 - 08.2024
Citizen Service Executive
TCS Limited Passport Seva Project
08.2016 - 05.2021
Bachelor of Commerce - Accounting
Jain College
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