Sagar Dey

Technical Expertise:

• Lightning Experience: Possess a strong understanding of Lightning Web Components (LWC) and Aura components to troubleshoot user interface (UI) issues and support optimal user experience within the Lightning Experience.
• Apex Programming: Leverage expertise in both synchronous and asynchronous Apex to diagnose and address logic-related problems within Salesforce functionalities.
• Integration: Proven ability to troubleshoot integrations using REST, SOAP, and Bulk APIs, ensuring seamless data flow and resolving data exchange errors.
• Debugging and Troubleshooting: Demonstrate exceptional skills in diagnosing and resolving complex technical issues across various Salesforce functionalities, including configurations, customizations, and integrations.
• Visualforce: Possess the knowledge to troubleshoot issues related to custom Visualforce pages used by clients.

Data Management and Automation:

• SOQL/SOSL: Utilize SOQL and SOSL queries for efficient data retrieval and analysis, enabling accurate troubleshooting, and providing relevant information to customers.
• Flows and Process Builder: Leverage expertise in Flows and Process Builder to streamline support processes, optimize troubleshooting steps, and improve efficiency.

Security and Deployment:

• Authentication: Understand security best practices and authentication methods (SSO, Auth Providers) to ensure data protection and troubleshoot related issues.
• Deployment: Possess knowledge of deployment methods like Metadata API, ANT Migration Tool to assist with managing deployments and resolving deployment-related issues.

• Solution Implementation: Translated Solution Architect designs into configured Salesforce solutions, focusing on Industry Cloud technology to meet complex customer requirements.
• Agile Execution: Played a key role in Agile project execution, contributing to sprint planning, code reviews, and continuous improvement initiatives.
• CRM Solutions: Led the development of Salesforce Service Console applications, employing LWC, LDS, and Apex to create robust solutions for telecom service clients.
• OmniStudio Proficiency: Utilized Vlocity OmniStudio (FlexCards, DataRaptors, Integration Procedures, and Omniscripts) to streamline customer service processes and improve operational efficiency.
• Apex Programming: Writing apex classes, Test Classes(Mock Dao Framework), controller classes and apex triggers for various functional needs in the application also hands-on experience on UI/REST/SOAP API Integration.

• Custom Development: Developed and deployed custom Apex classes, triggers, and Visualforce pages to support and enhance Salesforce implementation projects.
• CPQ Expertise: Extensive experience with Salesforce Apttus CPQ, configuring and customizing to meet complex business requirements.
• Tool Proficiency: Proficient in using tools such as Data Loader, Copado, Eclipse IDE, and Tableau integrated with the Force.com platform for efficient data management and development.
• Data Operations: Executed DML (Data Manipulation Language) operations directly on production instances, ensuring accurate data handling and system integrity.