Sagar Garg
Product Manager
Mumbai
Summary
Results-driven Product Manager with a proven track record of 4.5 years driving innovation and delivering impactful solutions in the education technology and logistics sectors from conception to production. Adept at leading cross-functional teams to develop and launch cutting-edge products that enhance user experiences and drive revenue growth. Experienced in both startup and corporate environments, with a passion for leveraging technology to address complex business challenges.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work History
Product Manager
LogiNext Solutions
10.2023 - Current
- Conducted user interviews and surveys to gain insights and enhance customer experience, resulting in 4.5+ ratings on app marketplaces for LogiNext mobile apps
- Collaborated with product and engineering teams to identify and implement product improvements based on customer feedback
- Collaborated with cross-functional teams to define product requirements and launch successful Android and iOS mobile apps to automate overall logistics operations, increasing product retention and revenue potential.
Product Manager
Byju's
01.2020 - 08.2023
- Led the creation of a sales platform from scratch, enabling the Sales team to enhance sales experience during the COVID lockdown within a record time, leading to revenue generation of $10M/month.
- Led the development of an in-house order management system for handling physical products and digital educational services with the capability to fulfill 1M+ orders/day and driving penetration in the US market.
- Implemented user-friendly refund processes, automated sales returns, reverse logistics, and credit note generation for enhanced efficiency and ecommerce-like customer experience.
- Orchestrated the seamless migration of BYJU's CRM to Salesforce, enhancing post-sales operations and improving student mentoring management.
- Successfully restructured the product strategy to align with the business's objective of decentralizing the supply chain, resulting in effective management across 300+ BYJU'S Tuition Centers.
- Led the "Education for All" initiative, developing OMS modules to fulfill Social Initiative orders (2M+) and securing a substantial contract with the Andhra Pradesh State government.
- Collaborated with a team of 40+ engineers to build the enterprise suite, accelerating product launches and achieving substantial revenue impact.
Lead- Production Support
Byju's
08.2018 - 12.2019
- Lead Production Support for BYJU's Operations Tech department touching 4 verticals - Sales, Digital Finance and Lending, Supply Chain, and Post Sales.
- Transformed production support journey by integrating Freshdesk and Freshchat platforms, ensuring timely issue resolution within SLAs and enhancing user-friendliness.
- Implemented fresh chat integration with WhatsApp to create bots and workflows, reducing L1 ticket volumes by 55%.
- Conducted 20+ production support interviews and formed an 8-member team for production support.
Education
Bachelor of Technology - Aerospace Engineering
SRM Institute Of Science & Technology
Chennai, Tamil Nadu 04.2001 - 05.2018
Skills
Requirements Gatheringundefined
Tools
JIRA | Confluence | Asana | MongoDB | PostgreSQL | draw.io / Miro | Figma | Balsamiq | Google Analytics | Google Firebase | Postman | Tableau | Python | MS Office
Timeline
Product Manager
LogiNext Solutions
10.2023 - Current
Product Manager
Byju's
01.2020 - 08.2023
Lead- Production Support
Byju's
08.2018 - 12.2019
Bachelor of Technology - Aerospace Engineering
SRM Institute Of Science & Technology
04.2001 - 05.2018
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