Summary
Overview
Work History
Education
Skills
Languages
Percentage
Languages
Timeline
Generic

SAGAR PARASHAR

Ajmer

Summary

Having work experience in various fields with focus on Investment Banking Operation and customer service with Experience in KYC Risk Controls, EDD & OCCD, Periodic Reviews

To enhance my educational and professional skills in a stable and dynamic workplace.

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support

Detail-oriented and results-driven Quality Analyst with over five years of experience in quality assurance and testing. Proven expertise in manual and automated testing, identifying software defects, and ensuring the highest quality standards.

Overview

5
5
years of professional experience

Work History

Senior Sales Executive

Girnarsoft (uni-pro education)
Gurgaon
08.2024 - Current
  • Managed SEO activities including keyword research, link building and content optimization.
  • Plan and execute campaigns across digital channels (SEO, PPC, social media, email marketing).
  • Manage content creation and publishing on websites, blogs, and social platforms.
  • Analyze campaign performance using tools like Google Analytics and generate insights. the company’s website for user experience and search engines.
  • Develop and manage paid advertising campaigns on Google Ads and social platforms.

Senior Customer Service Representative

American Express
Gurugram
09.2022 - 06.2024

•Conducted Enhanced Due Diligence (EDD) and (OCDD) Ongoing Customer Due Diligence for high-net worth individuals PEPs, ensuring

compliance with regulatory requirements.

• Ensuring timely completion of KYC,

Screening while adhering to other Regulatory timelines.

• Developed and Maintain Client risk profiles, assessing risk factors such as Geographical

location and Business affiliations.

• Collaborated with Compliance team to identify red flags and implement corrective actions,

ensuring all documents met regulatory standards.

• Build Strong relationship with the clients during the onboarding process, providing clear

communication about KYC requirements and address any issue promptly.

• Prepared periodic compliance for Internal audits and external regulatory bodies,

ensuring ally KYCs files are complete and up-to-date and in line with Industry standards.

• Support business in execution of due diligence reporting process and controls.

• Review and analyse client onboarding process and challenges that require research,

investigation, evaluation, and selection of alternatives.

• Provide subject maĴer expertise on due diligence documentation for client onboarding

requirements and data sources.

• Provide subject maĴer expertise on documentation and data sources and exercise

independent judgement to guide moderate to high-risk deliverable.

• Steering Process Discussion, handling Team Huddles, Governance Calls and Management

calls.

• Proposing & Implementation of Automation Ideas to streamline process & Improve

efficiency.

• Articulating the root cause of breaks/breach and remediating it with the collaboration with

various Teams.

• Collaborate and consult with peers, colleagues, managers, and Internal & External clients to

resolve issues.

• Analysis data, creates summary reporting and performs analysis to support the decision

making of senior management and other departments in the organisation.

Senior Advisor

Concentrix
07.2021 - 09.2022
  • Helping the Advertiser to resolve their concern by calling and chatting with them.
  • Drafted proposals outlining potential solutions for addressing customer needs.
  • Provided technical support to staff members working with customers.
  • Created reports summarizing findings from customer feedback surveys.
  • Designed and delivered presentations to senior management on current trends in the industry.

CCE

Teleperformance
01.2020 - 07.2021
  • Helping seller by solving their concerns over email.
  • Updated and maintained databases with current information.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

bcom -

mdsu
04.2017

12 -

RBSE
03.2014

10 -

cbse
04.2012

Skills

  • Active listening
  • Communication
  • Computer skills
  • Customer service
  • Interpersonal skills
  • Leadership
  • Management skills
  • Problem-solving

Languages

1,A1

Percentage

100%

Languages

Hindi
Beginner
A1
English
Beginner
A1

Timeline

Senior Sales Executive

Girnarsoft (uni-pro education)
08.2024 - Current

Senior Customer Service Representative

American Express
09.2022 - 06.2024

Senior Advisor

Concentrix
07.2021 - 09.2022

CCE

Teleperformance
01.2020 - 07.2021

bcom -

mdsu

12 -

RBSE

10 -

cbse

SAGAR PARASHAR