Sagar Patel
Ahmedabad
Summary
IT support Engineer with 3+ years of information technology experience with Provide the best of my skills and abilities to the Organizations or Clients. I like challenging task to learn new thing and ready to update. I want to work with the Dedicated People and Committed to keep upgrading myself with the latest technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
IMS People Group
Ahmedabad
07.2022 - 09.2023
- Take care of Users As an L2 Engineer
- Actively Coordinating US/UK/Australia-Based Users
- Raised the Ticket and then via Chat, phone, and physical until they have solved the technical issue
- Providing Hardware Network Server related issues, VOIP Phone issues, Printer & Access Points
- Providing Guidance to Client Through remote Support
- Researching, Diagnosing, troubleshooting, and Identifying solutions to resolve system issues
- O365 Outlook Office-related issues
- Prioritize and Manage Several open Issues at one time
- Maintain Jovial Relationships with Clients
- For Working home users we are giving support for Citrix, Accops, and VPN.
Asset Manager
INTIGRITY Private Limited.
Ahmedabad
12.2021 - 07.2022
- Manage, Lead, and Mentor assigned Asset Management Analysts and Conduct annual Performance reviews
- Lead al internal and external assets audits, analyze results and provide corrective action plans to senior management
- Identifying Implementing and Successful Conclusion
- Develop and implement an assets stratergy
- Financing Asssets
- Data Collection and hendling
- Represent IT vendors contract negations, maintenance renewals, and vendor relationship management
- Preparing and Managing Contracts with external service Provider
- Manage the Hardware Asstes lifecycle from acquisition to disposal
- Manage quaterly inventory audit and develop processes and procedures to ensure accuracy.
IT Executive
Nuberg Supratech
Ahmeadbad
10.2020 - 10.2021
- Lab Management with System Configuration, Installation, Upgradation
- Network Management with Accessing Data, User Account Policy and System Security
- Managing Slim Software of Sufalam
- Creating User, Doctor Master, Role management, B2B, Making Inventory
- Backup management.
- Managed the installation of hardware and software systems related to information technology infrastructure.
Desktop Support Role in Internship
SECNICK
01.2019
- Manage Practical Lab for Hardware and Network Support
- Device and OS Installation, Configuration with Update and Upgrade
- Also handle problem, error and troubleshooting.
Education
Master of Computer Science
Ganpat University
Ahmedabad07-2019
B.Sc Tech (IT-IMS) - Bachelor of Computer Science
Ganpat University
Ahmeadbad07-2017
H.S.C -
Gujarat Board
Ahmedabad03-2012
Skills
- Creating Network and Lab Setup
- Managing and Troubleshooting Network and Internet Problem
- Creating and Managing Virtual Machine with VMware
- ADDS, DNS, DHCP, Group Management
- Configuring Routing Protocols
- Layer 2 switching
- Working knowledge on Windows 11, 10, 81/8 and 7 also
- Also able to work with MS-Office (Word, Excel and PowerPoint)
- VoIP Systems
Certification
- Clear Fortinate NSE 1 and NSE 2 Certification
- Clear Six Sigma White Belt in Information Technology
- RHCSA for Linux (in progress)
- Knowledge of Windows Server 2012, 2016 and 2008
- CCNA training completed
- Knowledge of Hardware and Networking
- Google basic exam passed
Personal Key Skills
- Good communication skill
- Do organized work
- Good in Teamwork
- Ready to learn new skill and knowledge
- Believe in take action and improvement
Add On Learning And Achievements
- Microsoft Digital India 2-day workshop on Microsoft applications and Digital India held at GFSU Gandhinagar and certified by Microsoft. Expert Lecture on "Digital Application and Software" Venkatesh Sarvasidhhi.
- Secured 82% in Google basic exam including seminar.
- NCC national cadet cops pass out
- Played Under-19 volleyball at state level
Personal Information
Date of Birth: 11/29/95
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
Playing Musical Instrument and volleyball, Swimming
Disclaimer
I consider myself familiar with IT and Networking. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
IT Support Engineer
IMS People Group
07.2022 - 09.2023
Asset Manager
INTIGRITY Private Limited.
12.2021 - 07.2022
IT Executive
Nuberg Supratech
10.2020 - 10.2021
Desktop Support Role in Internship
SECNICK
01.2019
Master of Computer Science
Ganpat University
B.Sc Tech (IT-IMS) - Bachelor of Computer Science
Ganpat University
H.S.C -
Gujarat Board
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