Sagar Poinkar
Chandrapur
Summary
With 2.9 years at Actiohx Solutions Pvt. Ltd., I excel in technical troubleshooting and delivering exceptional customer support. Proficient in Windows OS and Office 365, I ensured a 95% issue resolution rate, enhancing system security and performance. My proactive problem-solving and effective incident management highlight my ability to meet critical SLAs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
actiohx solutions pvt ltd
Pune
05.2022 - 02.2025
- A results-driven Technical Support Engineer with 2.9 years of experience at Actiohx Solution Pvt. Ltd., specializing in troubleshooting hardware, software, and network issues. Proficient in incident management, Windows OS, and Office 365 configuration, and providing end-user assistance. Skilled in problem-solving and delivering top-tier customer support, ensuring swift resolution of technical issues while meeting Service Level Agreements (SLAs). Proven ability in data backup, restoration, and system monitoring.
- Provided first-level support for hardware (desktops, laptops, printers) and software issues, delivering timely resolutions through incident management and troubleshooting, improving overall system uptime.
- Installed, configured, and troubleshot Windows OS (Windows 10) using SCCM and external devices, maintaining high performance and minimal downtime.
- Delivered Office 365 and OneDrive configuration and support, ensuring seamless functionality for end-users and improved collaboration.
- Managed and installed antivirus software, maintaining endpoint security across company systems, and reducing vulnerabilities by 20%.
- Took regular data backups and restored data efficiently, ensuring data integrity and quick recovery, especially for MS Outlook and other essential tools.
- Tracked incidents and escalated unresolved issues per SLAs, ensuring a 95% resolution rate within defined timelines.
Education
Bachelor of Engineering - Information Technology
Rajiv Gandhi College of Engineering
Chandrapur10-2021
Diploma in Information Technology - Information Technology
Bajaj's Chandrapur Polytechnic
Chnadrapur01-2018
Skills
- Incident management
- Technical troubleshooting
- Windows OS support
- Office 365 configuration
- Data backup
- System monitoring
- linux OS
- Remote Support
- Firewall installation
- Network configuration
- Hardware upgrades
- Escalation support
- Troubleshooting and diagnosis
Accomplishments
- Rewards and Recognition in the month of december 2024 from actiohx solutions.
Certification
- Linux certificate course, IIT Bombay
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
Timeline
Technical Support Engineer
actiohx solutions pvt ltd
05.2022 - 02.2025
Bachelor of Engineering - Information Technology
Rajiv Gandhi College of Engineering
Diploma in Information Technology - Information Technology
Bajaj's Chandrapur Polytechnic
Similar Profiles
Jissin AntonyJissin Antony
Assistant Manager - Financial Shared Services at Thinksynq Solutions Pvt Ltd (Outsourced to Servion Global Solutions Pvt Ltd)Assistant Manager - Financial Shared Services at Thinksynq Solutions Pvt Ltd (Outsourced to Servion Global Solutions Pvt Ltd)
Hari Prasad PoovalingamHari Prasad Poovalingam
Quality Analyst at Nthrive Global Solutions Pvt. Ltd (Formerly E4E Business Solutions Pvt. Ltd)Quality Analyst at Nthrive Global Solutions Pvt. Ltd (Formerly E4E Business Solutions Pvt. Ltd)
Madhusree GaraiMadhusree Garai
Assistant Vice President at Bharat Fincare Pvt. Ltd. (Previously Joint To Lead Solutions Pvt Ltd)Assistant Vice President at Bharat Fincare Pvt. Ltd. (Previously Joint To Lead Solutions Pvt Ltd)