Sagar Tank
Ahmedabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Body Shop Advisor
Honda Motor private limited
Ahemdabad
02.2023 - Current
- Monitored shop productivity levels and made suggestions to improve efficiency.
- Inspected vehicles for damage, recorded findings, and wrote repair estimates.
- Reviewed completed jobs with customers, answered questions, and ensured satisfaction with the results.
- Inspected automotive repairs to match paint and maintain body appearance.
- Documented repair processes and completed work orders
Customer Representative Manger
Go Mechanic
Ahmedabad
01.2020 - 01.2023
- Demonstrated strong problem solving skills in addressing customer issues.
- Maintained customer records in company database.
- Developed positive relationships with customers through friendly interactions.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Followed up on customer inquiries not immediately resolved by telephone calls or emails.
- Resolved customer complaints promptly and efficiently.
- Provided product and service information to customers.
Senior Technician
Nissan Motor Private Limited
Ahemdabad
07.2016 - 12.2019
- Provided remote support for customers experiencing technical difficulties with hardware or software products.
- Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
- Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
- Maintained accurate records of equipment repairs, maintenance and inventory.
- Developed and implemented new technical procedures to improve operational efficiency.
- Recommended corrective and preventive actions to boost product reliability.
Technician
Cargo Ford Motor Private Limited
Ahemdabad
06.2013 - 07.2014
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Service Advisor
Hyundai Motor Private Limited
Ahmedabad
- Developed strong relationships with customers by providing exceptional customer service.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Followed up with existing customers regarding past services performed on their vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Resolved customer complaints in an efficient and courteous manner.
Education
Diploma In Automobile Engineer -
Sir B.P.T.I COLLEGE BHAVNAGAR
06-2016
ITI -
Inderstril Training Institutes
06-2013
SSC -
Purvdeep High' School
Ahemdabad 03-2011
Skills
- Insurance procedures
- Cost Estimation
- Work order processing
- Customer follow-up
- Detail orientation
- Excellent work ethic
- Insurance knowledge
- Commitment to quality
- Damage Assessment
- Quality-focused
- Client Service
- Strong leadership skills
Personal Information
- Date of Birth: 03/28/1995
- Nationality: India
- Marital Status: Unmarried
Languages
Gujarati, Hindi and moderate on English language.
Hobbies and Interests
Listening Music, Book Reading, Watching Movie, Travelling
Disclaimer
Above all Mentioned details are true to the best of my knowledge.
Timeline
Body Shop Advisor
Honda Motor private limited
02.2023 - Current
Customer Representative Manger
Go Mechanic
01.2020 - 01.2023
Senior Technician
Nissan Motor Private Limited
07.2016 - 12.2019
Technician
Cargo Ford Motor Private Limited
06.2013 - 07.2014
Service Advisor
Hyundai Motor Private Limited
Diploma In Automobile Engineer -
Sir B.P.T.I COLLEGE BHAVNAGAR
ITI -
Inderstril Training Institutes
SSC -
Purvdeep High' School
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