Associate Manager Statestreet HCL Services Limited
Pune
04.2019 - Current
Inbound Transitions for Derivatives and Reconciliation (ERCOE)
Managing Transitions including due diligence, Shadowing, Reverse Shadowing, Controlled Production, Go live and post go live
Creating Process flows,SOPs for the process with Transition of new business
Managing proficiency enhancement project for 500 FTEs Derivatives across locations in addition to Transitions role
Managing Process Instruction Manual for Derivatives and getting it Audited with external auditors at organization level
Involved in development of macros and robotics for the betterment of process and reducing manual touch points
Maintaining and setting KPI and SLA agreements with client and setting KRA for teams
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