Sagnik Bhattacharyya
Howrah
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Committed job seeker eager to learn skills, with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Business Development Associate
House of EdTech (Goenka Kachave LLP)
Kolkata
11.2025 - 02.2026
- Engaging with potential customers through cold calling.
- Understanding their professional development needs.
- Selling Be10x’s premium courses.
- Initiating outbound calls to prospective customers and introducing House of EdTech’s courses.
- Understanding customer needs and recommending the right upskilling courses.
- Effectively pitched the benefits of courses in Excel, Python, Power BI, and AI-driven Stock Market Training.
- Build rapport, and follow up with leads to close sales and achieve targets.
- Maintaining detailed records of interactions and sales in the CRM system.
- Collaborating with the marketing team to refine strategies and enhance outreach.
Counter Sales Executive
Bajaj Agencies Pvt Ltd
Kolkata
04.2025 - 10.2025
- Gained hands-on experience in preparing waffle cones, waffle baskets, waffle triangles, ice cream scoops, milkshakes, hotchpotch desserts, and sundaes.
- Greeted customers in a friendly and professional manner.
- Maintained accurate records of customer orders, payments and returns.
- Followed up with customers after sales to ensure satisfaction with purchase.
- Provided exceptional customer service by responding promptly to customer inquiries.
- Accurately prepared invoices for completed sales transactions.
- Provided support for other team members when needed.
- Processed cash, check and credit card payments accurately and efficiently.
- Operated cash register to process sales transactions quickly and accurately.
- Maintained cleanliness of counter area as well as other areas within the store.
- Developed positive relationships with customers through personalized attention.
- Organized store inventory for efficient restocking of items throughout the day.
- Handled customer complaints in a calm and courteous manner while adhering to company policies.
- Tracked stock levels of popular items and notified manager when reordering was necessary.
Retail Branch Manager
R J Enterprise (The Gifting Grace)
Kolkata
04.2024 - 04.2025
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Implemented quality control measures to uphold company standards.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Monitored store stock levels; placed orders when necessary to maintain appropriate inventory levels at all times.
- Planned work schedules to maintain adequate staffing levels.
- Created and managed budgets for store operations; monitored expenses to ensure they remained within budget limits.
- Maintained accurate records of employee attendance, absences, vacations, sick days and other time off requests.
Senior Retail Store Manager
Mohan Impressions Pvt Ltd (Presto)
Kolkata
11.2021 - 04.2024
- Managed a team of five employees.
- Developed and maintained store policies and procedures.
- Initiated new product training sessions for employees to improve product knowledge.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Monitored employee performance and provided feedback on a regular basis.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised cash drawer balances and deposits of store receipts.
Junior Retail Sales Associate
Mohan Impressions Pvt Ltd (Presto)
Kolkata
12.2020 - 10.2021
- Organized displays to attract customers and promote sales.
- Greeted customers upon entering the store and provided assistance.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Assisted in training new employees on proper use of equipment and safety protocols.
Education
Diploma in Computer Application -
Global The Education Centre
Assam08-2018
Certificate in Computer Hardware & Networking -
Global The Education Centre
Assam10-2017
Certificate in Video Editing & Still Photography -
Global The Education Centre
Assam12-2016
Class 10 -
Nava Nalanda High School
Southern Avenue, Kolkata12-2015
Skills
- Customer service
- Inventory management
- Budget management
- Employee training
- Quality control
- Cash handling
- Loss prevention
- Schedule planning
- Safety compliance
- Organizational skills
- Record keeping
- Sales reporting
- Order fulfillment
- Product knowledge
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Timeline
Business Development Associate
House of EdTech (Goenka Kachave LLP)
11.2025 - 02.2026
Counter Sales Executive
Bajaj Agencies Pvt Ltd
04.2025 - 10.2025
Retail Branch Manager
R J Enterprise (The Gifting Grace)
04.2024 - 04.2025
Senior Retail Store Manager
Mohan Impressions Pvt Ltd (Presto)
11.2021 - 04.2024
Junior Retail Sales Associate
Mohan Impressions Pvt Ltd (Presto)
12.2020 - 10.2021
Diploma in Computer Application -
Global The Education Centre
Certificate in Computer Hardware & Networking -
Global The Education Centre
Certificate in Video Editing & Still Photography -
Global The Education Centre
Class 10 -
Nava Nalanda High School