Sahadeo Khandekar
Pune
Summary
Multifaceted production support engineer with expertise in production support. Modifies system parameters, develops product-specific enhancements and reconfigures systems. Excellent time management, analytical and problem-solving abilities. Dedicated to finishing projects before set deadlines.
Overview
1
1
Certificate
8
8
years of professional experience
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Certification
- AWS Cloud Training – Technical Guftgu.
Covered EC2, S3, IAM, Lambda, API Gateway, DynamoDB, CloudFront, and other Services. - Angular Development Course – SahooSoft
Focused on building single-page applications (SPA), components, services, routing, and API integration..
Work History
Production Support Engineer
IBM India Pvt Ltd
03.2021 - Current
- Key Responsibilities:
- Provided Level 2 technical support for critical applications and systems, ensuring prompt issue resolution and minimal downtime.
- Adhered to ITIL best practices for incident, problem, and change management.
- Investigated and resolved backend issues using SQL and crafted SQL queries to extract, analyze, and update data across various databases.
- Worked with Java-based applications, analyzing logs, identifying bugs, and escalating code-level issues to development teams when needed.
- Utilized monitoring tools to proactively detect system failures and performance issues.
- Performed troubleshooting and scripting on Linux-based systems, including log analysis and service management.
- Provided end-to-end technical support and troubleshooting for IAM systems, particularly with AWS Cognito and AWS Managed AWS AD in cloud environments.
- Configured, deployed, and maintained IAM solutions to manage user access and permissions, ensuring alignment with enterprise security policies and compliance requirements.
- Investigated and resolved IAM-related incidents and service requests promptly; documented resolutions and updated knowledge bases.
- Developed and maintained detailed documentation for IAM procedures, policies, and workflows.
- Monitor system performance using AWS CloudWatch and custom dashboards.
- Analyze and troubleshoot issues reported by clients and internal teams, ensuring timely resolution.
- Coordinate with investors and client Ops teams to identify and resolve production incidents.
- Support and manage AWS services:
- IAM for user access control,
- EC2 for server instances,
- Lambda for serverless execution,
- API Gateway for REST API management,
- DynamoDB for database operations.
- Coordinate with QA and kiosk quality teams to ensure seamless deployment and testing of features.
- Prepare and maintain detailed daily, weekly, and monthly reports for operational transparency and performance tracking.
- Collaborate with development and operations teams to implement new logic based on client requirements.
- Participate in on-call with investors support coverage.
- Maintain SR SLA's.
Production Support Engineer
Harjai Computers Pvt.Ltd
09.2020 - 02.2021
- Projects - Client : Nippon India mutual fund.
- Supported web based applications, analyzing logs, identifying root causes, and coordinating with developers for complex issue resolution.
- Wrote and optimized SQL queries to investigate data issues and support reporting across multiple databases including SQL Server.
- Utilized monitoring tools to proactively detect performance issues and system outages.
- Delivered efficient Level 2 technical support, managing escalations.
Followed ITIL best practices in performing root cause analysis. - Provided L2 support for Java based web applications in a production environment.
- Analyze and troubleshoot issues reported by clients and internal teams, ensuring timely resolution.
- Creating dashboards in AWS CloudWatch service and monitoring Applications and Analyzing logs.
Production Support Engineer
Ember Technology
09.2019 - 03.2020
- Projects : -
- RBL Bank , Fino Bank, DhanLaxmi Bank, IndusInd Bank.
- [Banks Reconciliation - NEFT, RTGS, IMPS, DC].
- Axis - Axis Remittance Direct (ARD)
- Fixed Asset Management System (IFAMS)
- RBI BOUND, Axis Reuters
- Experience with ticketing tools like CRM, JIRA, and Remedy for tracking and managing issues and tickets.
- Used monitoring tools like Splunk,AppDynamics and AWS Services Prometheus for alert tracking and system health checks.
Proficient in writing and optimizing SQL queries; worked on PLSQL and SQL Server databases. - Handled L2 support for production systems, ensuring timely incident resolution and system stability.
- Knowledge of Linux (RHEL, Ubuntu) for troubleshooting, log analysis, and process monitoring. Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues, including logins on the page and wrong data entry problems.
- Conferred with internal staff to ensure smooth functioning and minimal downtime of newly implemented systems and procedures.
- Analyzed applications and recommended necessary upgrades and patches.
- Daily support with escalated ticket resolution and liaised with business and technical leads.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Coordinating with onsite team.
Data Analyst
Bajaj Finserv
03.2018 - 09.2019
- Extracting the data from SFDC report and manipulate the data using Excel.
- Resolve POS logins Related sales issues.
- As per the team requirement adhoc data pulling from in SQL and Prepare reports.
- Prepare Business Done Report (BDR) and Disbursal Report (DI Report).
- Coordinate with PAN India sales team.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Used tablue, sas to input, analyze and model data.
- Downloaded and mapped data for use by diverse team members.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Education
Bachelor of Computer Science - BCS
Sangola Collage, Sangola
Solapur03.2017
Higher Secondary Certificate (HSC) -
Shree Gajanan High School & Jr. College
Sangli04-2013
Secondary School Certificate (SSC) -
Madhyamic Ashram School, Hunnur
Solapur03-2011
Hobbies and Interests
- Exploring Cloud Computing & New Technologies.
- Podcast Listening & Content Creation (politics, technology, entrepreneurship)
- Fitness & Cardio Workouts (gym, running – shows discipline & energy)
Skills
- Operating Systems: Linux, Windows, MacOs
- Programming & Scripting: Java, SpringBoot, Angular, .Net, HTML, CSS
- Databases: SQL, PLSQL, SQL Server
- Monitoring Tools: Splunk, AppDynamic
- Support & ITSM: ITIL framework, incident & problem management
- Ticketing Systems: JIRA, CRM
- Tools: Tableau, VSCode, PostMan, Eclips, MS-Office
- AWS Services -
- Compute & Hosting : EC2, Elastic Beanstalk, Lambda, API Gateway
- Monitoring & Logging: CloudWatch, AWS X-Ray
- Networking & Security: Elastic Load Balancer (ALB/ELB/NLB), IAM, WAF & Shield.
- Database & Storage: RDS, Aurora, DynamoDB, NoSQL, AWS S3
- Support-Specific Tools: Trusted Advisor, Systems Manager (SSM), AWS Config.
Personal Information
Hobbies and Interests
- Exploring Cloud Computing & New Technologies.
- Podcast Listening & Content Creation (politics, technology, entrepreneurship)
- Fitness & Cardio Workouts (gym, running – shows discipline & energy)
Extra-Curricular Activities
- Participated in hackathons / coding challenges to improve problem-solving and debugging skills.
- Managed WhatsApp/Telegram community groups for professional networking and carpool initiative.
- Active contributor in online tech forums (sharing knowledge on AWS, Java troubleshooting, and production support).
- Keen learner of emerging technologies (AI-based solutions, cloud computing, automation).
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