Vassim Shaikh
PRODUCTION SUPPORT
Pune
Summary
Application Support Hardworking and Result oriented professional with 5+ years of experience in Production Application Support role. Expertise in operations such as ticket resolution, technical support, incident management and change request management • Possess knowledge of ITIL concepts & techniques for Information Technology (IT) infrastructure, development and operations and addressing queries of clients regarding networks & information system/software and extending support to rectify the same while ensuring on quality & service delivery norms . Skilled in monitoring Production Services, Critical Application Flows, Incident Management, Problem Management and ITIL services Looking forward to work in a challenging environment where i can work to the best of my technical abilities and grow along with the Organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Production Support Engineer
Deutsche Bank Pvt Ltd
09.2021 - 04.2023
- Resolving incidents related to Applications of Trade Finance as per KB
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner
- Executing scripts in database to resolve production support issues
- Sharing reports to the users as per their requirement from Oracle DB
- Stopping and Starting of Application services via Control-M
- Debugging the application logs to identify the cause of issue
- Performing DR activities as per the schedule
- Actively involved in Incident Management and Change management process
- Ensuring all the incident and request raised are resolved within a stipulated time(SLA)
- Performed health check activities through Geneos to ensure smooth functioning of Application
Application Support Engineer
Onward eServices Ltd
11.2020 - 08.2021
- Performing BAU activities as per SOP
- Fetching data from SQL server as per user request
- Handling Application Downtime
- Stopping/Starting windows services and SQL jobs
- Resolving tickets for Data Request
- Ensuring all the incident and request raised are resolved within a stipulated time(SLA)
- Solving all kind of Incidents, Problems, Change tasks, Service Requests under ITIL process
- Co ordination with end users over mail and phone and also with user and other teams
- Application Monitoring, Log management and analyzing business metrics
- Checking the status of Loans applied by client by checking various tables involved.
Application Support Engineer
Futurz Staffing Solutions Pvt. Ltd
MUMBAI
01.2019 - 12.2019
- Communicated technical development stages and provided design support to stakeholders.
- Worked with customers for needs analysis and to determine vendor costs.
- Addressed technical issues and guided end users through resolution.
- Contributed to continuous improvement and quality assurance tasks.
- Partnered with development team on product development and application support plans.
- Improved application performance through optimization of flow processes.
- Delivered support training to help customers learn key features of applications.
Application Support Engineer
Onward Eservices Ltd
05.2018 - 12.2018
Senior Analyst
eClerx Services Ltd
03.2012 - 05.2018
System Associate
CG India Private Ltd
09.2010 - 12.2011
Data Center Operator
CMS Info systems Pvt Ltd
09.2009 - 09.2010
MIS Executive
NIIT Technologies Ltd
05.2007 - 05.2008
Education
Bachelor Of Commerce -
Mumbai University
MBA - IT
Subharti University
Skills
Linux
Certification
ITIL 4 Foundation Certificate
Soft Skills
- Communication
- Perseverance
- Motivator
- Curiosity
- Helpful
Timeline
Production Support Engineer
Deutsche Bank Pvt Ltd
09.2021 - 04.2023
Application Support Engineer
Onward eServices Ltd
11.2020 - 08.2021
Application Support Engineer
Futurz Staffing Solutions Pvt. Ltd
01.2019 - 12.2019
Application Support Engineer
Onward Eservices Ltd
05.2018 - 12.2018
Senior Analyst
eClerx Services Ltd
03.2012 - 05.2018
System Associate
CG India Private Ltd
09.2010 - 12.2011
Data Center Operator
CMS Info systems Pvt Ltd
09.2009 - 09.2010
MIS Executive
NIIT Technologies Ltd
05.2007 - 05.2008
Bachelor Of Commerce -
Mumbai University
MBA - IT
Subharti University
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