Supraja Subramanian
Chennai
Summary
Goal-oriented IT professional with 2 years of hands-on experience in production and application support for leading telecommunications client (AT&T). Demonstrated expertise in monitoring, troubleshooting, and resolving critical incidents in real-time environments, ensuring high availability and reliability of business applications.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Production Support Engineer
IBM Ltd( Contractor)
Chennai
04.2024 - Current
- Managed end-to-end support for business-critical legacy applications, ensuring smooth ETL process execution.
- Monitored over 200 batch processes, delivering timely outputs to downstream partners.
- Conducted regular health checks on revenue-generating applications, ensuring optimal performance and promptly updating stakeholders.
- Handled incident and change management activities, including weekend deployments and system stability checks.
- Executed UAT environment deployments and performed post-deployment sanity checks, confirming application functionality and readiness.
- Optimized hardware resource utilization through daily and weekend application bounces.
- Coordinated outage calls with cross-functional teams to triage and promptly resolve critical incidents.
- Mentored new team members by authoring KEDB articles, enhancing documentation quality and knowledge transfer.
Education
Bachelor of Computer Applications -
Sri Sankara Arts And Science College
Kanchipuram05-2023
Higher Secondary -
S.S.K.V. Matric Hr. Sec. School
Kanchipuram05-2020
SSLC -
S.S.K.V. Matric Hr.Sec. School
Kanchipuram05-2018
Skills
- Linux
- Shell Scripting
- PostgreSQL
- Python
- Azure Cloud
- SDLC
- Agile
- ITIL Framework
Certification
- Programming in C++ - Beginner to Advance, Udemy
- Introduction to programming in C, NPTEL
- Jenkins, Docker, Kubernetes, LinkedIn
- Preparing for Azure Fundamentals Certificate
LANGUAGES KNOWN
English Tamil
Telugu Hindi
Accomplishments
- Business Client Appreciation for Excellence in Delivery - PAS Project, IBM, 01/01/24, Acknowledged by business stakeholders for outstanding delivery performance, proactive issue resolution, and maintaining high service standards under pressure.
- Collaboration with Automation Team, Contributed to Strategic Enhancements.
Projects
Tokyo Olympic Data Analytics, 2022-2023.
- The goal of this project is to perform data analytics on Tokyo Olympics using various tools and technologies, including Azure Data factory, Databricks, Key vault, Synapse Analytics, Data Lake Storage.
- Tokyo Olympic Data Analytics project served as testament for the successfully integration of Azure Data services for in depth data analysis on data processing and ETL transformation using Pyspark, contributing the comprehensive understanding of data analytics in a real-world context.
Timeline
Production Support Engineer
IBM Ltd( Contractor)
04.2024 - Current
Bachelor of Computer Applications -
Sri Sankara Arts And Science College
Higher Secondary -
S.S.K.V. Matric Hr. Sec. School
SSLC -
S.S.K.V. Matric Hr.Sec. School