Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES KNOWN
Accomplishments
Projects
Timeline
Generic

Supraja Subramanian

Chennai

Summary

Goal-oriented IT professional with 2 years of hands-on experience in production and application support for leading telecommunications client (AT&T). Demonstrated expertise in monitoring, troubleshooting, and resolving critical incidents in real-time environments, ensuring high availability and reliability of business applications.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Production Support Engineer

IBM Ltd( Contractor)
Chennai
04.2024 - Current
  • Managed end-to-end support for business-critical legacy applications, ensuring smooth ETL process execution.
  • Monitored over 200 batch processes, delivering timely outputs to downstream partners.
  • Conducted regular health checks on revenue-generating applications, ensuring optimal performance and promptly updating stakeholders.
  • Handled incident and change management activities, including weekend deployments and system stability checks.
  • Executed UAT environment deployments and performed post-deployment sanity checks, confirming application functionality and readiness.
  • Optimized hardware resource utilization through daily and weekend application bounces.
  • Coordinated outage calls with cross-functional teams to triage and promptly resolve critical incidents.
  • Mentored new team members by authoring KEDB articles, enhancing documentation quality and knowledge transfer.

Education

Bachelor of Computer Applications -

Sri Sankara Arts And Science College
Kanchipuram
05-2023

Higher Secondary -

S.S.K.V. Matric Hr. Sec. School
Kanchipuram
05-2020

SSLC -

S.S.K.V. Matric Hr.Sec. School
Kanchipuram
05-2018

Skills

  • Linux
  • Shell Scripting
  • PostgreSQL
  • Python
  • Azure Cloud
  • SDLC
  • Agile
  • ITIL Framework

Certification

  • Programming in C++ - Beginner to Advance, Udemy
  • Introduction to programming in C, NPTEL
  • Jenkins, Docker, Kubernetes, LinkedIn
  • Preparing for Azure Fundamentals Certificate

LANGUAGES KNOWN

English Tamil

Telugu Hindi

Accomplishments

  • Business Client Appreciation for Excellence in Delivery - PAS Project, IBM, 01/01/24, Acknowledged by business stakeholders for outstanding delivery performance, proactive issue resolution, and maintaining high service standards under pressure.
  • Collaboration with Automation Team, Contributed to Strategic Enhancements.

Projects

Tokyo Olympic Data Analytics, 2022-2023.

  • The goal of this project is to perform data analytics on Tokyo Olympics using various tools and technologies, including Azure Data factory, Databricks, Key vault, Synapse Analytics, Data Lake Storage.
  • Tokyo Olympic Data Analytics project served as testament for the successfully integration of Azure Data services for in depth data analysis on data processing and ETL transformation using Pyspark, contributing the comprehensive understanding of data analytics in a real-world context.

Timeline

Production Support Engineer

IBM Ltd( Contractor)
04.2024 - Current

Bachelor of Computer Applications -

Sri Sankara Arts And Science College

Higher Secondary -

S.S.K.V. Matric Hr. Sec. School

SSLC -

S.S.K.V. Matric Hr.Sec. School
Supraja Subramanian