Sahana C
Bengaluru
Summary
Dynamic IT Analyst, skilled in Salesforce integration and business analysis. Proven track record in optimizing system performance and enhancing user experience through innovative solutions. Strong communicator and self-motivated professional, adept at managing projects in fast-paced environments while ensuring high-quality deliverables.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Analyst
TCS Siruseri
01.2024 - Current
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized data access and storage to improve performance of analytics systems.
Systems Engineer
TCS Think Campus B4
11.2022 - 12.2024
- Coordinated deployments of new software, feature updates and fixes.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Translated technical concepts and information into terms parties could easily comprehend.
- Conducted data modeling, performance and integration testing.
- Created proofs of concept for innovative new solutions.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Utilized SQL server integration services, SQL server reporting services and additional data warehouse or business intelligence (BI) tools.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Developed next generation integration platform for internal applications.
- Corrected, modified and upgraded software to improve performance.
- Estimated work hours and tracked progress using Scrum methodology.
Assistant System Engineer
TCS Think Campus B1
11.2021 - 01.2022
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Participated in system development life cycle from requirements analysis through system implementation.
Education
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University
Bengaluru, India09-2021
Skills
- Salesforce integration
- Continuous Integration
- Business Analysis
- Release Management
- Project Planning
- User Access Administration
- CRM Workflow Development
- Functional Testing
- Agile Methodology
- Salesforce Platform Development
- Object-oriented Programming
- DevOps Technical Support
- Contract Lifecycle Management
Certification
Copado Fundamentals-1
Salesforce Administration
Salesforce Platform Developer
Salesforce AI Associate
Docusign CLM Administration Specialist
Timeline
IT Analyst
TCS Siruseri
01.2024 - Current
Systems Engineer
TCS Think Campus B4
11.2022 - 12.2024
Assistant System Engineer
TCS Think Campus B1
11.2021 - 01.2022
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University