In search of full-time opportunity in stimulating environment that delivers increased benefits for family and facilitates efficient, productive company growth
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Territory Sales Manager
Bharti Airtel Lmt.
08.2023 - Current
Direct distribution and retail market operations
Gaining fresh perspectives on market trends and implementing strategies.
Market presence and accelerate GTM
Improving customer satisfaction and addressing issues promptly
Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
Increased sales revenue by developing and implementing strategic territory plans.
Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
Zonal Office Coordinator
Bharti Airtel Lmt.
02.2022 - 07.2023
Engineered multiple formats using Excel and Access while enhancing report automation for Sales Team.
Defining monthly goals and assessing data to ascertain essential retail and infrastructure for each market
Optimized current processes, focusing on billing enhancements for better outcomes. Led onboarding efforts for promoters, including Device Gurus and Distributors. Revised workflows to improve overall efficiency and effectiveness. Engaged with new CPs like Canopy Executives to ensure seamless integration.
Delivered all assigned tasks within expected turnaround time related to material dispatch and invoicing. Collaborated daily with team members to share productivity metrics of distributors and field service engineers. Regularly updated monthly performance files for field service engineers and team leads.
Delivered assigned tasks within TAT focused on zonal, channel, and lapu/fta tree reporting accuracy. Regularly updated zonal and circle-level reports to reflect current data trends. Reviewed GPS targets against actuals each month to support daily team performance checks. Generated GST reports for team distribution, informing distributors about outstanding issues.
WFM(MIS) Team Leader
31 Parallel
10.2016 - 02.2022
Created numerous automated formats, enabling cost reduction and paper conservation. Executed projects based on specific client needs, delivering tailored solutions.
Employed C-Zentrix (Dialler) and Smart Dialler to retrieve raw data and facilitate call uploads for agents.
Employed Global Desk ticketing tool for issue escalation in other tools or requirements and report creation.
Leveraged real-time tracking solutions to improve operational effectiveness. Employed CRM software to retrieve essential raw data for reporting.
Oversaw daily report handling and created agent roster, streamlining automation of daily hygiene reports.
Implemented advanced strategies to streamline processes and enhance cost efficiency
Enhanced effectiveness of communication and problem solving through best practice implementation.
Consolidated reports for all Thomas Cook centers.
Automated numerous reports for Quality team and additional Operations teams
Developed strategic partnerships with key clients like Make My Trip and Thomas Cook. Collaborated with SOTC, OYO, and Snapdeal to improve product offerings. Fostered relationships with Limeroard, Ferns and Petals, and Aman Travels for enhanced service delivery. Optimized client satisfaction through engagement with Antilog Vacations and Travelwings. Secured contracts with Yatra and Roomerang to drive business growth. Maintained open communication with FitRuuums to align goals and expectations.
Education
banking and financing, Computer knowledge
NIIT Shimla
Shimla
01.2016
B.A - Mathematics
Rajiv Gandhi Govt. Degree College
Chaura-Maidan Shimla
01.2015
10+2 - Non-Medical
Saraswati Vidya Mandir Vikas
Nagar Shimla
01.2012
Skills
Flexible mindset
Certification
I Have Received 1 Certificate for Excellent Supporting to GTM in Bharti Airtel Lmt.
I have received 4 time star performer award in WFM & MIS Team by founder & cofounder of 31 parallel. And one time received from my process manager.And i got 2 permotion under 3 year.
Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)
Data Visualization: Empowering Business with Insights at Tata Consultancy ServicesData Visualization: Empowering Business with Insights at Tata Consultancy Services