Sahil Moudgil
Patiala
Summary
Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers in solving complex issues. Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Care Executive
Teleperformance India
12.2018 - 04.2021
- Chat Support for Godaddy products which includes technical support for hosting and domains
- Marketing skills for upselling products.
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Junior Analyst
eClerx
08.2017 - 08.2018
- Technical support for installing and troubleshooting the US based Cox cable and intenet modems
- Working knowledge of Icoms Billing software.
- Performed calculations and statistical analysis on [Type] data.
- Provided administrative support to senior analysts and department professionals.
- Recommended financial solutions to senior analysts based on detailed financial reporting.
- Monitored and reported financial discrepancies to senior analysts to maximize reporting efficiency.
- Generated monthly forecasting information to contribute to executive reports.
Education
Bachelors of Technology - Electronincs and Communications
RIMT-
Mandi Gobindgarh, Punjab2013
Skills
- STRENGTH AND SKILLS
- Knowledge of user applications (MS Office)
- Good communication and organizational skills
- Ability to serve as a good team player and motivator
- Proficient in typing and a good learner
- Customer Management Procedures Knowledge
- Special Promotions
- Information Updates
- Performance Goals
Timeline
Customer Care Executive
Teleperformance India
12.2018 - 04.2021
Junior Analyst
eClerx
08.2017 - 08.2018
Bachelors of Technology - Electronincs and Communications
RIMT-
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