Sahil Saini
Batala
Summary
Motivated individual focused on skill enhancement and knowledge growth in an organization that appreciates diligence and empowers with responsibilities and challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Executive
Manipal Cigna Health Insurance
Amritsar
08.2020 - Current
- Processed health insurance policies, including new applications, renewals, and modifications accurately.
- Provided exceptional customer service by resolving inquiries and assisting with claims.
- Maintained organized records of policy documents, claims, and customer interactions.
- Educated policyholders on coverage, benefits, and services for informed decision-making.
- Identified and reported suspicious claims to safeguard company interests and policyholders.
- Managed premium payment collections, ensuring timely and precise processing.
- Analyzed branch operations data to uncover improvement opportunities and optimize processes.
- Utilized insurance software for efficient policy administration and data management.
Junior officer
HDFC BANK
Batala
11.2019 - 08.2020
- Efficiently and accurately process customer transactions, including deposits, withdrawals, transfers, and loan payments.
- Provide excellent customer service by addressing inquiries, resolving issues, and assisting customers with their banking needs.
- Ensure compliance with all banking regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
- Accurately prepare and maintain various documents, including loan applications, account agreements, and financial reports.
- Maintain organized and up-to-date records of transactions, customer interactions, and financial reports.
Administrator
Ondot courier services
Batala
07.2018 - 07.2019
- Efficiently process incoming and outgoing shipments, ensuring accurate labeling, tracking, and documentation.
- Monitor and manage the inventory of packages and supplies, ensuring an adequate stock of materials for daily operation.
- Provide excellent customer service by addressing inquiries, resolving delivery issues, and keeping customers informed about the status of their shipments.
- Stay informed about courier industry regulations and compliance requirements, ensuring adherence to safety and security protocols.
- Maintain organized and up-to-date records of shipments, delivery schedules, and customer interactions.
Citizen service executive (CSE)
TCS
Amritsar
07.2017 - 04.2018
- Company Overview: Passport seva kendra
- Review passport applications submitted by citizens and ensure they are complete and meet all requirements.
- Verify the authenticity of supporting documents, such as birth certificates and identification, to prevent fraud.
- Accurately enter applicant information into the passport issuance system, ensuring no errors or discrepancies.
- Scan and digitize documents to create electronic records and archived.
- Collect passport application fees and maintain accurate records of financial transactions.
- Handle sensitive personal and confidential information with the utmost care and maintain strict confidentiality.
- Passport seva kendra
Education
Master of Business Administration -
Narsee Monjee Institute of Management Studies (NMIMS)
Goregaon 04-2024
Bachelor of commerce -
Guru Nanak Dev University Amritsar
Batala,Punjab01-2016
Senior secondary -
Rd Khosla DAV Model Senior Secondary School (CBSE)
Batala, Punjab 01.2013
Higher secondary -
Silver Creek School (ICSE)
Batala Punjab01.2011
Skills
- Problem solving
- Time management
- Decision making
- MS Office
- Policy administration
- Claims processing
- Regulatory compliance
- Customer relationship management
- Risk assessment
- Office administration
Accomplishments
- Star Champion Q3 2024
Certification
- Bank edge Professional Course in Banking 2015
References
References available upon request.
Timeline
Senior Executive
Manipal Cigna Health Insurance
08.2020 - Current
Junior officer
HDFC BANK
11.2019 - 08.2020
Administrator
Ondot courier services
07.2018 - 07.2019
Citizen service executive (CSE)
TCS
07.2017 - 04.2018
Master of Business Administration -
Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of commerce -
Guru Nanak Dev University Amritsar
Senior secondary -
Rd Khosla DAV Model Senior Secondary School (CBSE)
Higher secondary -
Silver Creek School (ICSE)
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