Sahil Sanap
Mumbai
Summary
I believe I am dedicated to provide first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services for the guests. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Office Associate
Hotel Krishna Palace pvt. ltd
06.2022 - 10.2023
- Guest Check-in and Check-out: Greeting guests, verifying reservations, processing payments, and issuing room keys
- Reservation Management: Handling room bookings, cancellations, and modifications while maintaining accurate records
- Guest Services: Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly
- Telephone and Email Management: Answering incoming calls, transferring calls, taking messages, and responding to guest inquiries via email
- Cash Handling: Managing cash transactions, maintaining accurate cash floats, and coordinating with the accounting department for proper financial reporting
- Administrative Tasks: Maintaining and updating guest information, managing room inventory, and preparing reports as required
- Collaboration with Other Departments: Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations.
Internship
ITC Grand Central
Parel
04.2021 - 05.2021
- I completed my internship with ITC
- Due to some unavoidable circumstances (Covid-19) We were restricted to a 2 months training in a single department
- During the internship I was responsible for following ; Planning ,coordinating, arranging and developing the food and beverage services. Meet food and hygiene standards.
- Supervise all the buffets served at different times, make sure there is never a blank space, all food is fresh or hot by the time guest serves.
Education
Bachelors -
Institute of Hotel Management, Mumbai
05-2022
HSC -
Ramnarain Ruia College
Mumbai05-2019
SSC -
Antonio De Souza High School
08-2017
Skills
- Ms Office
- IDS (Reservation system)
- Billing and Invoicing
- Time Management
- File Management
- Problem-Solving Skills
- Listening Skills
Personal Information
- Age: 22 years
- Date of Birth: 09/22/2001
About Me
Sahil Somnath Sanap, 09/22/2001, 22 years, 1. I work with Diligence, Honesty and Positivity. I like to interact and engage with people., 2. Ability to work for long hours., 3. Disciplined, punctual, patient and calm in every situation.
Activities
- 1. Represented Mumbai at RFYS.
- 2. Won MSSA (U-16 Football championship)
- 3. Also played kabaddi, Carrom for interschool matches.
- 4. Certified Stock trader from Haven_ark (previously known as havenspire)
- 5. I enjoy sport, traveling, trading and spending some time meditating a lot.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Front Office Associate
Hotel Krishna Palace pvt. ltd
06.2022 - 10.2023
Internship
ITC Grand Central
04.2021 - 05.2021
Bachelors -
Institute of Hotel Management, Mumbai
HSC -
Ramnarain Ruia College
SSC -
Antonio De Souza High School
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