Summary
Overview
Work History
Education
Skills
Personal Information
About Me
Activities
Languages
Timeline
Generic

Sahil Sanap

Mumbai

Summary

I believe I am dedicated to provide first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services for the guests. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

3
3
years of professional experience

Work History

Front Office Associate

Hotel Krishna Palace pvt. ltd
06.2022 - 10.2023
  • Guest Check-in and Check-out: Greeting guests, verifying reservations, processing payments, and issuing room keys
  • Reservation Management: Handling room bookings, cancellations, and modifications while maintaining accurate records
  • Guest Services: Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly
  • Telephone and Email Management: Answering incoming calls, transferring calls, taking messages, and responding to guest inquiries via email
  • Cash Handling: Managing cash transactions, maintaining accurate cash floats, and coordinating with the accounting department for proper financial reporting
  • Administrative Tasks: Maintaining and updating guest information, managing room inventory, and preparing reports as required
  • Collaboration with Other Departments: Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations.

Internship

ITC Grand Central
Parel
04.2021 - 05.2021
  • I completed my internship with ITC
  • Due to some unavoidable circumstances (Covid-19) We were restricted to a 2 months training in a single department
  • During the internship I was responsible for following ; Planning ,coordinating, arranging and developing the food and beverage services. Meet food and hygiene standards.
  • Supervise all the buffets served at different times, make sure there is never a blank space, all food is fresh or hot by the time guest serves.

Education

Bachelors -

Institute of Hotel Management, Mumbai
05-2022

HSC -

Ramnarain Ruia College
Mumbai
05-2019

SSC -

Antonio De Souza High School
08-2017

Skills

  • Ms Office
  • IDS (Reservation system)
  • Billing and Invoicing
  • Time Management
  • File Management
  • Problem-Solving Skills
  • Listening Skills

Personal Information

  • Age: 22 years
  • Date of Birth: 09/22/2001

About Me

Sahil Somnath Sanap, 09/22/2001, 22 years, 1. I work with Diligence, Honesty and Positivity. I like to interact and engage with people., 2. Ability to work for long hours., 3. Disciplined, punctual, patient and calm in every situation.

Activities

  • 1. Represented Mumbai at RFYS.
  • 2. Won MSSA (U-16 Football championship)
  • 3. Also played kabaddi, Carrom for interschool matches.
  • 4. Certified Stock trader from Haven_ark (previously known as havenspire)
  • 5. I enjoy sport, traveling, trading and spending some time meditating a lot.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Timeline

Front Office Associate

Hotel Krishna Palace pvt. ltd
06.2022 - 10.2023

Internship

ITC Grand Central
04.2021 - 05.2021

Bachelors -

Institute of Hotel Management, Mumbai

HSC -

Ramnarain Ruia College

SSC -

Antonio De Souza High School
Sahil Sanap