Sahil Tanwar
Delhi
Summary
Detail-oriented professional specializing in risk and compliance management with a proven track record of enhancing collection workflows. Expertise in building strong relationships that support organizational objectives and drive operational efficiency. Demonstrated ability to identify and mitigate risks while ensuring compliance with regulatory standards.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Collection Manager
CRED
Delhi
09.2025 - Current
- Oversaw collections operations in Delhi/NCR, aligning activities with product roadmaps and business objectives.
- Experimented with innovative techniques using technology and data to enhance field and tele collections effectiveness.
- Developed customer-centric approaches that fostered positive interactions and strengthened long-term relationships during collections processes.
- Coordinated with teams and regional heads to execute specific command centre operations.
- Managed filing of Section 25 and Section 17, following up on non-bailable warrant issuance through the court and its execution.
Manager
IDFC First Bank Ltd
Delhi
03.2023 - 09.2025
- Managed Delhi/NCR & UP GCL business loan portfolio through strategic collaboration with outsourced vendors and internal collection executives, ensuring effective operations.
- Set performance targets for vendors and ensured attainment through regular reviews and direct customer interactions.
- Designed and implemented workflows for collection processes, supporting field teams with skip tracing and field visits.
Deputy Manager
RBL Bank Ltd
Delhi
07.2020 - 11.2022
- Managed Delhi/NCR portfolio of RBL credit card frontend via outsourced vendors, ensuring compliance through certified DRA trained callers.
- Assisted in achieving resolution and recovery targets for assigned portfolio, contributing to performance contract success.
- Supported implementation of Mobicule app to track audit ratings of agencies, enhancing adherence to vendor management processes.
Education
MBA - Finance & Marketing
Swami Vivekanand Subharti University
Meerut, UPDiploma - Civil Engineering
IIMT
New DelhiSkills
- Risk and compliance management
- Reporting accuracy
- Team leadership
- Relationship management
- Vendor management
Certification
- MS Excel from Beginner to Advanced.
- PowerPoint Masterclass, Presentation Design & Animation.
- GenAi & Agentic Ai
Accomplishments
- Achieved Pan-India target for RBL Credit Card consecutive for FY 21-22.
- Secured Gold Medal for Achieving Pan-India targets in month of 2023-10-01, 2023-11-01 & 2023-12-01.
- Secured Silver & Bronze Medal for Achieving Pan-India targets in months of 2023-06-01 & 2023-07-01.
Languages
Hindi
Proficient
C2
English
Advanced
C1
Hobbies and interests
- Playing Chess
- Listening Music
- Solo Travelling
Timeline
Collection Manager
CRED
09.2025 - Current
Manager
IDFC First Bank Ltd
03.2023 - 09.2025
Deputy Manager
RBL Bank Ltd
07.2020 - 11.2022
MBA - Finance & Marketing
Swami Vivekanand Subharti University
Diploma - Civil Engineering
IIMT