SAHIL CHOPRA
Delhi
Summary
Analyst with 4+ years of experience at American Express in operations, fraud review, KYC compliance, and stakeholder coordination. Strong background in process improvement, risk analysis, and operational delivery, complemented by an MBA in Project Management. Known for working in high-volume, compliance-driven environments and collaborating across teams to meet service and quality targets.
Overview
7
7
years of professional experience
Work History
Lead Analyst
American Express Banking India
02.2022 - 01.2026
- Handled and reviewed fraud claims and risk cases for U.S. customers, ensuring compliance with internal policies and regulatory standards
- Evaluated KYC documentation and customer profiles, contributing to accurate application outcomes and risk mitigation
- Worked closely with cross-functional teams (Operations, Tech, Quality, and Management) to resolve case-level and process-level issues
- Supported process improvements by identifying recurring operational gaps and escalation trends
- Provided guidance and on-the-job support to junior analysts to maintain quality benchmarks
- Operated in high-volume, SLA-driven environments, balancing quality, compliance, and productivity metrics
- Contributed to business continuity during hybrid and office-based work models
Travel Expert
Igt expedia
Gurugram
12.2019 - 12.2020
- Researched and curated travel packages tailored to client preferences.
- Communicated with clients to understand their travel needs and expectations.
- Collaborated with suppliers to secure competitive rates and services.
Customer Service Associate
Amazon
Noida
10.2018 - 10.2019
- Assisted customers with inquiries and provided product information.
- Resolved customer issues through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the system.
Education
MBA - Project Management
Dr. D. Y. Patil University
PuneBachelor of Business Administration -
Kalinga University
High School Diploma -
Delni
Skills
- Operations & Process Management
- Fraud Detection & Risk Analysis
- KYC & Compliance Review
- Stakeholder & Client Coordination
- Process Improvement & Root Cause Analysis
- Advanced Excel
- SQL
- Issue Tracking & Documentation
- Team Collaboration & Mentoring
Additional Information
Experience working in regulated financial services environments., Familiar with process audits, escalations, and documentation standards.
Timeline
Lead Analyst
American Express Banking India
02.2022 - 01.2026
Travel Expert
Igt expedia
12.2019 - 12.2020
Customer Service Associate
Amazon
10.2018 - 10.2019
MBA - Project Management
Dr. D. Y. Patil University
Bachelor of Business Administration -
Kalinga University
High School Diploma -
Delni