Accomplished support professional delivering reliable information and communications technology assistance. Maintained robust, high- performing systems through ongoing monitoring and improvement implementation. Resolved issues quickly and accurately through focused troubleshooting. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
Sahil Rana
IT Engineer
Vasant Vihar, New Delhi
Summary
Overview
5
years of professional experience
6
years of post-secondary education
7
Certificates
Work History
Shiprocket India Pvt LtdGurgaon
IT Specialist
06.2022 - Current
Job overview
- Liaised with vendors and service providers to obtain cost-effective deals for technology purchases.
- Delivered server migrations and upgrades swiftly and accurately, aiding smooth-running IT operations.
- Conducted individual or group trainings to educate users on system functions and proper use of hardware and software.
- Evaluated impact of new software and monitored performance to make necessary changes.
- Provided business continuity through first-class IT support, liaising professionally with varied business users and technical teams.
- Managed new system installations for timely distribution and minimized disruption to productivity.
- Maintained faultless compliance levels through meticulous management of licenses and regulatory recordkeeping.
- Performed thorough fault resolution and triage through expert technical support, escalating complex issues to completion.
- Enhanced company productivity and performance through strategic development of internal IT systems.
- Managed diverse technical projects through process change, improvements and roll-outs.
- Offered comprehensive VIP support knowledge, aiding effective service desk operations.
- Handled preventative and emergency maintenance across diverse technical systems and services for optimized company output.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Flipkart India Private LimitedDelhi
System Engineer
08.2019 - 06.2022
Job overview
- Installed and set up applications for clients, including anti-virus software and Microsoft Office
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Addressed and resolved SLA issues promptly using OTRS system
- Monitored computer system performance and intervened in identified problems
- Maintained and repaired peripheral equipment connected to laptops and desktops
- Resolved service user requests within target timeframes
- Updated software for new functionality and improved security
- Conducted tactical troubleshooting to identify faults
- Documented actions are taken using work order system within Genie
- Educated service users on new software updates and system capabilities
- Upgraded hardware promptly to minimize service disruptions
- Installed new hardware and software to meet system specifications and user needs
- Identified system performance issues, providing swift remedial action
- Investigated reports of system errors to try to reproduce problems and trace faults
- Offered clear, reliable desk-side support to internal service users, rectifying issues quickly and accurately
- Supported customers with SCCM installation and configuration, enabling dependable system setup
- Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Restored systems promptly by offering 24-hour emergency support and rigorous repair methods.
- Defined customer requirements, uncovered insights and completed projects according to captured requirements.
Aditya Enterprise Pvt LtdNew Delhi
Senoir IT Engineer
06.2018 - 07.2019
Job overview
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used coordination and planning skills to achieve results according to schedule
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Improved operations through consistent hard work and dedication
- Used Microsoft Word and other software tools to create documents and other communications
- Conducted research, gathered information from multiple sources and presented results.
- Monitored company inventory to keep stock levels and databases updated.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
A-SET Training & Research InstitutesSector-7, Noida
Diploma from Hardware & Networking
08.2018
University Overview
Govt Post Graduate College Una
Bachelor of Science from Physics
06.2014
University Overview
Govt Senior Secondary SchoolHimachal Pradesh
12th
03.2013
University Overview
Gurukul Public Senior Secondary SchoolHimachal Pradesh
10th
03.2010
University Overview
Skills
Good knowledge of MAC, Ubuntu & Windowsundefined
Certification
Google Professional Workspace Administrator
Timeline
Google Professional Workspace Administrator
09-2023
Manageing Google Workspace
09-2023
Google Workspcae Security & Mail Management
09-2023
JumpCloud Core Certification
09-2023
Google IT Support Certificate
09-2023
Certification for System Admin & IT Infra Services
09-2023
Certification for Tech Support & IT Security
09-2023
IT Specialist
Shiprocket India Pvt Ltd
06.2022 - Current
System Engineer
Flipkart India Private Limited
08.2019 - 06.2022
A-SET Training & Research Institutes
Diploma from Hardware & Networking
08.2018
Senoir IT Engineer
Aditya Enterprise Pvt Ltd
06.2018 - 07.2019
Govt Post Graduate College
Bachelor of Science from Physics
06.2014
Govt Senior Secondary School
12th
03.2013
Gurukul Public Senior Secondary School
10th
03.2010
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