Sai Divya

• Led multi-platform campaigns for Zoho across MEA, India, and the USA, increasing high-quality leads by 38%.
• Developed GTM strategies for Zoho's global startup program, driving 21% product adoption growth in 15+ countries.
• Hands-on with ZohoCRM, Marketing Automation, Backstage, PageSense, Sites, Mail, and WorkDrive — streamlined lead management and reduced sales cycle by 18%.
• Collaborated across regions to host 55+ webinars, events, and workshops, boosting user engagement by 40%.
• Managed social channels using Zoho Social and leveraged Zoho Analytics to improve campaign ROI by 28%.
• Produced customer testimonial videos and served as Privileged Identity Management (PIM), ensuring audit and compliance readiness.

• Specialized in MarTech and Event Management solutions, offering solutions on Zoho CRM, Marketing Automation, Pagesense.
• Delivered interactive product training, improving onboarding speed by 20%.
• Identified customer trends using Zoho Analytics, contributing to a 15% increase in product adoption.
• Established feedback loops, leading to a 20% boost in feature utilization.
• Collaborated with cross functional teams to align product engineering, marketing, and support, enhancing client satisfaction to 97%.
• Conducted bug testing and analyzed feedback to inform product improvements.

Evaluated emerging technologies to identify security risks and recommended effective solutions to mitigate potential threats for Symantec users. Managed incident responses during critical events, ensuring business continuity by identifying risks and implementing reliable backup strategies.

• Evaluated and integrated new workflows into existing systems to improve efficiency. Worked on a pilot hybrid service-sales model to balance tech support with revenue growth.
• Handled complex technical (T3 & T4) issues for US-based hybrid sales customers, delivering personalized solutions that exceeded sales targets by 30%.
• Mentored support teams as acting lead and created streamlined documentation, reducing resolution time by 22%.
• Provided technical training and performance feedback, helping team members improve accuracy and confidence in handling complex issues.
• Championed exceptional customer service, achieving a 96% customer satisfaction rating.