Sai Krishna

• Working as System Admin in GOOGLE on behalf of Astreya
• Working on deployments
• Imaging windows, linux and Mac imaging process and deployments
• Troubleshooting user issues on ticket basis
• Following ticketing tool GUTS
• Deployment of windows and linux servers
• Familiar on Inventory management process
• Working and troubleshooting GPO issues
• Asset management like allocation of assets to users, tracking assets
• Familiarly in inventory management tools like Service now and Bronco
• Coordinating with Business ops team and placing orders for IT assets and accessories
• Receiving bulk shipments like assets and accessories, receiving them in inventory tool Bronco and making them active for allocation for users
• We are using SAP base tool Bronco as inventory management tool
• Call logging and coordinating with Lenovo, dell, hp, MAC vendors for laptops and desktop service issues
• Worked on BCP process in COVID19 pandemic time worked on bulk deployments
• Imaging machines with network method and off corp imaging method
• Installing and supporting corp related applications and troubleshooting
• Following HW distro policy for deploying assets to user based on cost center and Business requirements and taking necessary approvals form managers and directors
• Troubleshooting user account related issues, domain related issues
• Supporting for the corp mobile devices for android and ios issues
• Managing and installing standalone printers and network printers
• Coordinating the printer vendors based upon inspections and HW replacements
• Collaborate with the different teams depend upon the requests
• Handling client request on ticket and priority basis, meet the expected SLA
• Working and troubleshooting on Bit locker issues
• Supporting and guiding users and resolving issues over chat and remote support.

Cloud Project:

• Design, implement, and maintain AWS cloud infrastructure using best practices.
• Deploy and manage applications on AWS services such as EC2, S3, RDS, VPC, and Lambda.
• Implement and maintain CI/CD pipelines for automated deployments.
• Monitor and troubleshoot AWS infrastructure and applications to ensure high availability and performance.
• Implement security best practices and ensure compliance with security policies.
• Automate infrastructure tasks using infrastructure-as-code tools (e.g., CloudFormation, Terraform).
• Collaborate with development and operations teams to resolve technical issues.
• Document infrastructure configurations and operational procedures.
• Participate in on-call rotations as needed.
• Optimize AWS costs and resource utilization.

• Working as Admin in Tech Mahindra on behalf of IMSI INDIA PVT LTD
• Providing complete hardware and applications support for laptop and desktops
• Deployment of cisco Ip phones and resolving technical issues
• Outlook related issues VPN and networking issues
• Troubleshooting and configuring MS office 2010,2013,2016
• Installation, configuration of Red Hat Linux and handling password resetting issues
• Handling MAC laptop related issues and Imaging issues
• Accessing AD for resolving user related issues
• Asset management and tracking of assets documentation
• Familiarly using of Manage Engine, Remedy and Service Now ticking tools
• Monitoring of network consistency and data usage
• Managing and resolving Server related issue
• Updating Assets date in asset management tool of Remedy
• Working on latest tool Service Now for incidents, assets Tasks, service tasks
• Creating and resolving asset tasks, catalog Task, incidents, service requests in Service Now
• Maintain and documented Asset track records
• Handling Active directory related issue creation of users, permissions
• Supporting and configuring Microsoft product of Office 365, skype for business
• Following the ticking system based on the tickets resolving the issues
• Coordinating with vendors depends upon laptop or desktop in warranty issues
• Complete Hardware and Software troubleshooting
• Supporting Mobiles and configuration mails in mobiles
• Coordinating with different teams for technical issues in the project
• Monitoring of HUB rooms.

• Working as a admin in Bajaj group client on behalf of Accel
• Responsible for internal branch related Systems laptops and Network related issues
• Supporting Company related standard applications
• Accessing DC for users’ creation and managing
• Complete Hardware and Software troubleshooting
• Raising Tickets acceding to issues and coordinating with vendors
• Resolving ticked issues within timeline and escalating major issues
• Configuration of Wireless devices and Access points
• Handling Thin client systems and supporting
• Logging complaints to Dell and Konica vendors according to issues
• Maintaining Assets and Accurate Documentary
• Supporting Tabs and Mobiles for office applications
• Supporting Linux systems like installation resetting passwords
• Resolving shared printer local printer and Scanner related issues
• Resolving Issues Remotely for outside company users
• Configuration of Secure printers shared printers and local printers
• Troubleshooting outlook issues.