Sai Mangena

With over 18 years of experience in the Information Technology, CCaaS industry, I specialized as a Digital Transformation Consultant, Solution Architect, Pre-Sale Consultant, Client Account Manager, and Business Consultant. I have a proven track record in US Healthcare, Pharma, Banking, Telecom, and Retail domains. My expertise includes digital transformation, innovation, and business strategy.

· Worked in ‘Innovation Hub’ Dept to support Go-to Market Strategy for Business Team & Pre-Sales Team (involved in product conceptualization, build POC, architect solutions / Identify of business use cases) and supported business strategy and business development of organization.

· Proactively identify new line of digital transformationopportunities and create relevant use cases to expand business in existing client account or break intonew accounts.

· Initiated two key Digital Transformation partnership with Microsoft Azure and AWS to migrate existing on-premises client environment to Azure Cloud and AWS Cloud Services for two clients which resulted in 16% cost savings in 2020 to 2023 and has around 2.6 years SalesForce consulting experience for few internal clients resulted in 12% cost savings over 3 years.

· Actively participated in all trade-shows, product webinars, showcase capability drives and create a follow-up plan for qualifying new potential clients for future engagements

· Experienced in process discovery, process mining, assessment study, application landscape study. in Enterprise and Healthcare Applications (Claim Management System, Provider Data Management, FHIR, Cerner, EPIC, Interfacing Engine, EDI-853, 270/271), Amazon Q Dev, Amazon Q Business GenAI of Azure, Nuance, NICE, Twilio, Talkdesk, Yellow.AI, Microsoft Business Intelligence Tools, Data Warehouse, Interactive Mobile Apps, Salesforce, MuleSoft, CRM, ERP, Oracle Clinical, LabVantage and Pega

· Deputed overseas for 6 months to study client’s Enterprise Application landscape to identify Digital Transformation and Cloud Adoption opportunities at Client environments.

· Good understanding in the Business Process Automation, create solutioning to a business problem, respond to RFPs in Healthcare (US Fed & State Gov & UK Gov), Banking, Retail, Logistics & BPO/BPM domains

· Involved in preparing GAP Analysis, create mock-ups, wireframes of (User Interface / UX Designs).

· Good Knowledge on Effort Estimations, Change Management, Defect Management, Risk Management processes.

• Achieved 16% cost savings by driving medium to large business, digital transformation engagements and migrating on-premises environments to Azure and AWS Cloud Services.
• Contributed to win 7 digital transformation deals with a total contract value (TCV) of over $43 million over 5 years for 18 LOBs and increased customer satisfaction rate by 12%.
• Expanded business in multiple client accounts and added new client labels. Increased customer satisfaction rate by 20% by improving customer service in Self-Serve Apps, CMS, CRM and Digital platforms (Data Analytics and AI, NLP driven Data Science projects)
• Worked on 15 RFPs and won 7 Digital Transformation deals between 2017 to 2023 with $ 43 + M TCV in HGS & $ 11 M TCV for Teleperformance clients between 2023 to 2024.
• Targeted to drive transformation solutions to 15 + LOBs in Teleperformance worth of $ 11 M and rolled out HGS Core Services (Digital Transformation services/products) to 18+ existing client accounts and added 3 new client labels to HGS client list.