Sai Praveen Chinni
Hyderabad
Summary
Dynamic IT professional with extensive experience at Twilight Software Solutions Pvt Ltd, excelling in technical support and network troubleshooting. Proven ability to enhance customer satisfaction through effective problem resolution and team collaboration. Skilled in Active Directory management and adept at creating impactful support documentation to empower users.
Overview
3
3
years of professional experience
Work History
Executive
Twilight Software Solutions Pvt Ltd
Hyderabad
03.2023 - Current
- Troubleshoot hardware and software issues on desktop computers
- Install and configure operating systems, applications, and software updates
- Set up and configure new computers and peripherals
- Assist with network connectivity issues
- Provide technical support to end users
- Monitor and maintain system performance
- Create and maintain user accounts and profiles
- Assist with data backup and recovery
- Ensure compliance with security policies
- Provide training and guidance to end users
- Troubleshooting and Problem Solving
- Hardware and Software Installation
- Operating System (OS) Configuration and Support
- Network Configuration and Support
- Active Directory Administration
- Remote Desktop Support
- Backup and Recovery Solutions
- Security and Antivirus Management
- Hardware and Software Upgrades
- Printer and Peripheral Device Support
- IT Asset Management
Support Engineer
Genpact Pvt Ltd
Hyderabad
08.2022 - 02.2023
- Closely working with Teams, Okta Verify, Outlook, Google Chats to provide solutions for the transfer of information and statistical time managing reports.
- To connect with a customer and solve their queries.
- Documenting all transactions using pivot tables and support interactions in the system for future reference and addition to the knowledge base.
- Sharing of daily reports and summary notes, patrolling and maintenance were also done in offshore.
- Following up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. Creating SOPs, support documentation that empowers and enables the user community to expand their skills, take advantage of system features and assistance from the support team.
Education
M. Tech - Soil Mechanics & Foundation Engineering
Kakinada Institute Of Science & Technology
Andhra Pradesh01.2021
BVC Engineering College - Civil Engineering
BVC Engineering College
Odalarevu01.2018
LKB Polytechnic College - Civil Engineering
LKB Polytechnic College
AP01.2015
SSC -
Usha E.M High School
Rajahmundry01.2012
Skills
- Desktop support (infra)
- Mobile device management
- Network troubleshooting
- Outlook
- MS Office (O365)
- Active Directory
- Excel
- Report preparation
- Fixing queries
- Category management
- Troubleshooting
- Network support
- Customer service
- Problem resolution
- Technical issue analysis
- Technical support
- Operating system support
- Team collaboration
Disclaimer
[…………….I hereby declaring all the information mentioned above is true and is given by of my own interest]
Languages
Telugu, English, Hindi
Hobbies and Interests
Playing Badminton, Instagram Content Creator, Cooking, Gardening
Timeline
Executive
Twilight Software Solutions Pvt Ltd
03.2023 - Current
Support Engineer
Genpact Pvt Ltd
08.2022 - 02.2023
M. Tech - Soil Mechanics & Foundation Engineering
Kakinada Institute Of Science & Technology
BVC Engineering College - Civil Engineering
BVC Engineering College
LKB Polytechnic College - Civil Engineering
LKB Polytechnic College
SSC -
Usha E.M High School
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