Sai Rohith Ponnamanda
Visakhapatnam
Summary
A dedicated and results-driven professional with 4+ years of experience in the investment industry, including Transfer Agent (TA) business operations, client services, KYC/AML compliance, and loan servicing. Proven ability to work in dynamic environments with increasing responsibility, including cross-functional collaboration and management interactions. Known for driving process optimization, ensuring regulatory compliance, and delivering high-quality service. Demonstrates excellent time management, adaptability, and decision-making capabilities under minimal supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Loan Servicing Representative
Wells Fargo India
09.2020 - Current
- Led critical US mortgage servicing processes, including payment handling and customer account maintenance.
- Functioned as SPOC for administrative and coordination duties across business teams.
- Conducted bi-weekly MBR calls with leadership, highlighting team metrics and operational updates.
- Designed and implemented automation tools to improve turnaround time and accuracy.
- Interacted with management and cross-department teams on strategic operational responsibilities.
Senior Process Associate
ADP Private Limited
09.2019 - 03.2020
- Managed Canadian payroll services and ensured accuracy in end-to-end payroll cycles.
- Resolved client queries and ensured compliance with payroll and tax laws.
- Executed year-end processes and financial reconciliation with minimal errors.
Senior Customer Service Executive
HSBC Global Resourcing
10.2018 - 08.2019
- Investigated credit card frauds and chargebacks, collaborating with MasterCard.
- Led improvement projects including integration of Adobe Live Sign for faster processing.
- Acted as team lead in the manager's absence, supervising service levels and KPIs.
Associate, Audit & AML Compliance
HSBC Global Resourcing
09.2016 - 10.2018
- Performed CDD/EDD and handled high-risk and PEP account investigations.
- Interpreted and enforced AML frameworks and regulatory guidelines.
- Worked with global teams to coordinate remediation efforts and compliance updates.
- Analyzed and identified suspicious transaction patterns to support SAR filings.
Education
MBA - Project Management
Indian School of Business Management
Hyderabad12.2023
Skills
- Transfer Agent Operations
- AML & Fraud Detection Processes
- Team Collaboration Across Multi-Site Locations
- Independent & Team-Based Work
- Strong Problem-Solving and Decision-Making
- Time Management and Multitasking
- Flexibility to Work in Different Shifts
- Client Services & Stakeholder Management
- Compliance with Investment Regulations
- High-Risk Customer Handling (PEP/CDD/EDD)
- Proficient in MS Office
- Advanced Excel
- SQL expertise
- Strong knowledge of documentation tools
- Automation workflows
Certification
- Lean Six Sigma Black Belt
- Project Management Principles (PMP)
- Advanced Excel and SQL
Accomplishments
- Star Performer
- Best Team Lead
- Extra Mile Award
Languages
English, Fluent (spoken and written)
Languages
Telugu
First Language
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Timeline
Senior Loan Servicing Representative
Wells Fargo India
09.2020 - Current
Senior Process Associate
ADP Private Limited
09.2019 - 03.2020
Senior Customer Service Executive
HSBC Global Resourcing
10.2018 - 08.2019
Associate, Audit & AML Compliance
HSBC Global Resourcing
09.2016 - 10.2018
MBA - Project Management
Indian School of Business Management