Vamshi Uppala
Hyderabad
Summary
Detail-oriented and results-driven professional with extensive experience in UAT testing, financial operations, and mortgage processes. Proven ability to analyze complex data, ensure compliance with regulatory standards, and deliver projects on time. Skilled in using Black Knight Financial Service and proficient in JIRA and application lifecycle management tools.
Overview
5
5
years of professional experience
Work History
Senior Loan Servicing Representative
Wells Fargo India Solutions
Hyderabad
08.2019 - Current
- Reviewed and reconciled FHA claim files and Supplemental files, ensuring accuracy and completeness in the claims filing system
- Prepared and filed claims as required, collaborating with foreclosure, loss mitigation, and bankruptcy specialists to gather necessary supporting documentation
- Ensured all claims were meticulously calculated and processed in adherence to investor guidelines, regulatory requirements, and Service Level Agreements (SLAs)
- Maintained comprehensive knowledge of all default servicing processes to facilitate efficient claim filing and processing
- Ensured strict compliance with state and federal laws and regulations governing mortgage and default servicing operations
- Conducted UAT testing on applications used for operations, ensuring functionality and user acceptance
- Analysed enhancements impacting operational procedures across different processes
- Managed expenses related to properties, processed payments to vendors, and facilitated reimbursements to investors (FHLMC, VA, USDA, FHA & FNMA) using Black Knight Financial Service
- Ensured compliance with applicable US State Mortgage Acts during mortgage processes
- Completed ad hoc projects within deadlines, meeting individual and process quality targets
- Analysed and reviewed enhancements to trace and investigate transactions, resolving data discrepancies as necessary
- Prepared various reports critical to operational processes
- Supported team members by providing guidance, resolving disputes, and assisting in project completion
- Identified risks and issues in processes, utilizing RCA models for reporting and mitigation
- Analysed issues in JIRA and other application lifecycle management tools, implementing resolutions effectively
Additional Responsibilities
- Resolved escalated inquiries and complaints requiring special handling, forwarded by management and senior business leaders
- Provided quality assurance by auditing files in a timely and efficient manner within stipulated guidelines to ensure compliance with company and investor requirements
- Facilitated training sessions for new employees and served as a team resource to processors on department processes
- Conducted regular reviews of returned audits and delivered monthly presentations on trending errors
- Independently responded to complaints escalated to the highest level
- Assisted in setting performance standards and recommended process or policy improvements to enhance customer satisfaction
- Interacted with the immediate Escalations team to supervise day-to-day activities of the support Escalations team
Education
Master of Business Administration (MBA-Finance) -
Kommuri Pratap Reddy Institute of Management
Hyderabad, Telangana08-2022
Bachelor of Commerce (BCom) in Computers -
Bhavans Vivekananda Degree College
Hyderabad, Telangana03-2019
Skills
- UAT Testing
- JIRA and ALM Tools
- Data Analysis and Reporting
- Risk Identification and Mitigation
- Team Collaboration and Support
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Received Champion Awards and Manager Spotlight Awards for exemplary performance in handling projects and preparing reports.
- Earned "Shared Success" awards from Floor Manager for achieving 100% accuracy in quality and sharing best practices to enhance process efficiency.
- Received accolades from Stateside Line of Business partners for consistently achieving high volumes and accuracy.
- Served as Engagement SPOC (Single Point of Contact) for the team, fostering team spirit and coordination.
- Actively participated in various Sparsh Activities, contributing to organizational initiatives and community engagement.
- Engaged in Organizational Level Competitions, showcasing skills and representing the company on a broader platform.
Personal Details
Father's Name-Madhu Uppala
Mother's Name-Sunitha Uppala
Date of Birth-15th Feb 1999
Address-1-6-212/65/A/1, Parsigutta, Musheerbad, Hyderabad-500020
Timeline
Senior Loan Servicing Representative
Wells Fargo India Solutions
08.2019 - Current
Additional Responsibilities
Master of Business Administration (MBA-Finance) -
Kommuri Pratap Reddy Institute of Management
Bachelor of Commerce (BCom) in Computers -
Bhavans Vivekananda Degree College
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