Sai Shankar M
Bangalore
Summary
Diligent Senior Manager Enterprise IT with proven track record in managing IT infrastructure and leading cross-functional teams. Successfully implemented technology solutions that improved operational efficiency. Demonstrated expertise in project management and strategic planning. Passionate about leveraging technology to enhance efficiency, security, and innovation in dynamic business environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior IT Manager
CoinDCX – (CDCX Technologies Pvt Ltd)
01.2023 - Current
- Strategic IT Planning & Execution: Led critical IT initiatives, aligning technology with business objectives to enhance operational efficiency, scalability, and security.
- Enterprise Security & Zero Trust Implementation: Successfully deployed SASE, Prisma Global Protect, Prisma Tunnel, Qualys VMDR & Patching, Sentinel One, and EPM, ensuring robust security, compliance, and seamless network access.
- Cloud & Identity Management: Expertise in Jump Cloud, SSO integrations, GWS, and access control automation, streamlining IAM and reducing security risks.
- Network & Wireless Technologies: Designed and optimized enterprise wireless networks, VPN solutions, and Prisma-based security policies, ensuring high availability and performance.
- Automation & IT Operations Excellence: Automated IT processes, reducing manual interventions by 20%+, improving response times, and enhancing end-user experience.
- Compliance & Audit Readiness: Ensured ISO 27001 & 27701 compliance, leading internal audits and driving security best practices.
- Cross-Functional Collaboration: Worked with CXOs, security teams, and IT engineers to implement IT roadmap, enhance system uptime, and drive innovation.
- Vendor & Asset Management: Streamlined IT procurement, vendor evaluations, and 100% asset tracking for cost efficiency and transparency.
- Streamlined IT operations by adopting cloud-based solutions, improving accessibility and collaboration among teams.
- Oversaw software development lifecycle, ensuring alignment with business goals and adherence to quality standards.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
IT Manager
Nippon Express India Pvt Ltd
03.2022 - 12.2022
- Managed IT infrastructure across 54 offices nationwide, ensuring optimal network and system performance, proactive troubleshooting, security patching, and seamless application support.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Led end-to-end infrastructure deployment for new offices and warehouses, covering network design, internet setup, CCTV, and enterprise security solutions.
- Analyzed system performance metrics to drive continuous improvement in IT operations.
- Optimized IT operations by aligning project execution with evolving business needs, resource availability, and compliance requirements.
- Oversaw IT asset lifecycle management, including procurement, deployment, maintenance, and decommissioning.
- Spearheaded IT team training and process enhancements to improve efficiency and service delivery.
- Collaborated with cross-functional teams to identify and resolve technical challenges, ensuring uninterrupted business operations.
- Strategically planned IT system upgrades in consultation with leadership, aligning technology investments with business growth.
- Negotiated with vendors and service providers to optimize costs while maintaining high-quality IT services.
- Led IT infrastructure projects to enhance operational efficiency and system reliability.
- Conducted risk assessments to identify vulnerabilities and implement effective mitigation strategies.
- Developed and implemented IT policies to support business objectives and compliance standards.
Sr. IT Manager
Fit 3pl Warehousing Pvt Ltd
09.2015 - 02.2022
- Managed IT Infrastructure of 72 warehouses Pan India.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Spearheaded IT security enhancements by deploying firewalls at HQ and branch locations, strengthening network protection.
- Led the implementation of cloud-based infrastructure, O365 deployment, and a PAN-India attendance management and CCTV system.
- Analyzed system performance metrics to identify areas for improvement and implement strategic enhancements.
- Developed and enforced IT policies, operational standards, and procedures to improve efficiency and compliance.
- Implemented centralized asset management, antivirus solutions, and a ticketing system for streamlined IT operations.
- Established backup solutions using KLS and Acronis, ensuring data integrity and business continuity.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Managed and monitored WMS servers, website hosting, and NAS backup solutions across multiple locations.
- Conducted regular meetings with senior management to align IT strategies with business goals and drive continuous improvement.
Sr. System Administrator
Infolog Solutions Pvt Ltd
12.2010 - 08.2015
- Managed Active Directory and Workgroup networks, enhancing system usability and security.
- Resolved IT issues efficiently, providing Tier 2 & 3 support and implementing cost-effective solutions.
- Managed system infrastructure to ensure high availability and reliability of services.
- Conducted software installations, upgrades, and maintenance for optimal system performance.
- Provided user training, ensuring smooth IT operations and minimizing recurring issues.
- Monitored and maintained IT infrastructure, storage, and data backups for business continuity.
- Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
- Maximized resource utilization by consolidating servers using virtualization technologies such as VMware or HyperV.
- Standardized server configurations for streamlined management across multiple locations.
- Safeguarded company data by establishing rigorous security protocols and conducting regular audits.
- Enhanced network performance by optimizing system configurations and implementing regular updates.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented and maintained virtual private networks.
- Led IT inventory control, license management, and software compatibility updates.
- Standardized processes, mentored junior staff, and documented system performance reports.
Member Technical Services
Ideonthink
09.2009 - 12.2010
- Managed 150 user computers and laptops in a network environment, ensuring smooth IT operations.
- Provided hardware & software installation, support, and remote assistance for Bangalore branches.
- Led system and network administration, vendor management, and IT asset tracking.
- Supervised and guided a team of six technical support engineers, optimizing daily IT operations.
Senior Lead Officer
Bharti Airtel Ltd
10.2008 - 08.2009
- Provided end-user connectivity for voice and data over copper networks, ensuring seamless communication.
- Installed and configured DSL connections, VoIP devices, Wi-Fi, and routers (Netgear, Linksys, D-Link, TP-Link).
- Managed wiring teams, resolved customer issues within SLA, and conducted feasibility checks before installation.
- Maintained port availability reports and configured WAN/LAN IPs for optimal network performance.
Network Field Engineer
Exatt Technologies Ltd
12.2007 - 10.2008
- Designed and deployed fiber-optic internet connectivity for corporate clients, ensuring seamless network performance.
- Experienced in fiber splicing, OTDR analysis, and troubleshooting media converters.
- Managed end-to-end network design and maintenance, minimizing downtime and ensuring SLA compliance.
Education
Bachelor Of Computer - Computers
Sir C V Raman University
01.2011
Skills
- IT Strategies & planning
- Automation planning & implementation
- Wireless overhaul
- Service optimization
- ISO 27001 & 27701 compliance
- Network infra upgrades
- Implementation of ITIL process
- Migrations planning
- SASE application
- Jump Cloud / AD
- Implementing Security policies
- IAM
- Maintained SOP’s for every process
- Knowledge on AWS Cloud
- Windows AD
- Integrations to cloud
- IAM Roles/Monitoring tools
- Deployed Managene
- CCTV planning and implementation
- Application support
- Hardware Troubleshooting
- Networking
- Trainer
- Documentation and reporting
- Budget administration
- Maintenance and Repair
- Flexible and Adaptable
- Teamwork and Collaboration
- Written Communication
- Organization and Time Management
- Active Listening
- Risk mitigation planning
- Planning and Coordination
- Creation of Server room/mid sized data center
- Created office plans
- Fiber Technology
- Team development
- IT compliance
- IT infrastructure
- Cybersecurity best practices
- Disaster recovery
- Change management
- Business analysis
- Information security
- ITIL framework
- Enterprise architecture
- Documentation management
- IT risk management
- Virtualization
- IT governance
- Information confidentiality
- IT service management
- Technical leadership
- Problem-solving
- IT infrastructure proficiency
- Infrastructure planning
- Staff hiring
- Self motivation
- Interpersonal skills
- Strategic planning
- Professionalism
Accomplishments
- Planning and integrated the merging of acquisition’s
- Implemented On prem-Cloud Firewalls, provided Complete wireless solutions for organizations with centralized AP systems
- Participating in all Security implementations of sase apps
- IT-automations and Service optimization
- Automated employee onboarding and off boarding process, Self help tools, KB hub for the users.
- Maintaining the SOP’s and all the documents as per the ISO standards and compliance for internal and external audits.
- Achieved best result by completing Asset inventory accuracy and efficiency.
- Achieved good result through effectively Implementing Ticketing system
- Given DRS Plan and assisted team to implement.
Certification
- JCHNP, MCSA, CCNA from Jetking
- Microsoft Certified Professional. MCP
- AWS Sysops and Solution Architect Training completed.
- O365 implementation and configuration.
- Microsoft Azure cloud computing course under progress.
- ITIL Certified
- VM Ware, vSphere Client Training Completed
- Telecommunication and DSL Training by Bharti Airtel
- ISO QMS Certified Internal Audit training
Languages
English
Hindi
Kannada
Telugu
Timeline
Senior IT Manager
CoinDCX – (CDCX Technologies Pvt Ltd)
01.2023 - Current
IT Manager
Nippon Express India Pvt Ltd
03.2022 - 12.2022
Sr. IT Manager
Fit 3pl Warehousing Pvt Ltd
09.2015 - 02.2022
Sr. System Administrator
Infolog Solutions Pvt Ltd
12.2010 - 08.2015
Member Technical Services
Ideonthink
09.2009 - 12.2010
Senior Lead Officer
Bharti Airtel Ltd
10.2008 - 08.2009
Network Field Engineer
Exatt Technologies Ltd
12.2007 - 10.2008
Bachelor Of Computer - Computers
Sir C V Raman University
Hobbies and Interests
Sports, Music, History Books, Technology videos, Activities of Social services, Providing Technical training for students.
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