SATISH SHETTY
Bengaluru
Summary
Dynamic Senior IT Manager with a proven track record at SLK Software Services, driving IT operations and automation for 3,500+ users. Expert in cloud platforms and cybersecurity management, achieving 25% cost optimization while enhancing user satisfaction through strategic planning and proactive service delivery. Strong collaborator focused on impactful results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior IT Manager
SLK Software Services Pvt. Ltd.
Bengaluru
04.2020 - Current
- Directed IT operations and automation for 3,500+ users ensuring 99.9% uptime and SLA compliance.
- Implemented WhatsApp-based chatbot and Intune self-service portal for password resets, software installs, and account unlocks reducing tickets by 30%.
- Managed Microsoft Enterprise Agreement (EA) renewals, cloud billing, and licensing compliance across hybrid environments.
- Executed multiple ODC setups for BFSI and Non-BFSI clients with complete compliance and scalability.
- Deployed Microsoft Intune for endpoint management and compliance across hybrid infrastructure.
- Led multi-cloud governance for Azure, AWS, and GCP achieving 25% cost optimization.
- Implemented CrowdStrike EDR across 3,500+ endpoints enhancing enterprise security posture.
- Established BCP/DR plans achieving zero data loss during DR drills.
- Oversaw IT budgets exceeding ₹2 crore, optimizing vendor relationships and spend.
- Partnered with Microsoft to leverage cloud credits and enterprise-level collaboration.
- Enhanced user satisfaction and service delivery through proactive monitoring and automation.
IT Manager
SLK Software Services Pvt. Ltd.
Bengaluru
04.2017 - 03.2020
IT Team Lead / Project Leader
SLK Software Services Pvt. Ltd.
Bengaluru
04.2012 - 03.2017
IT Specialist
SLK Software Services Pvt. Ltd.
Bengaluru
02.2005 - 03.2012
System Engineer
Infodot Systems Pvt. Ltd.
Bengaluru
11.2002 - 01.2005
- Provided L2/L3 desktop and infrastructure support, OS deployment, patching, and hardware lifecycle management.
- Delivered high-quality user support ensuring system reliability and customer satisfaction.
Education
B.Tech. - Computer Science
Karnataka State Open University
MysoreDiploma - Electronics & Communication
Nadigar Polytechnic
BengaluruS.S.L.C -
S. V. Junior College Gangolli
Udupi, KarnatakaSkills
- IT Infrastructure & Operations Management
- Automation and IT self-service deploymentt
- Endpoint Management
- Offshore Delivery Center Setup
- IT Service Management
- Cloud Platforms
- Active Directory, Office 365
- Virtualization
- Budget administration
- Strategic planning
- Cybersecurity management
- Teamwork and collaboration
- Business Continuity Planning
Certification
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Certified: Messaging Administrator Associate
- VMware Certified Professional – Datacenter Virtualization (VCP-DCV)
- Citrix Certified Associate – Virtualization (CCA-V)
- AWS Certified: Architecting on AWS
- ManageEngine Certified Product Associate – OpManager
Personal Information
Date of Birth: 03/01/78
Awards
- Stellar Team of the Quarter – 2012, 2017, 2022 for outstanding performance.
- Recognized for leading ITSM automation and implementing Intune self-service portal.
- Awarded for excellence in ODC infrastructure delivery and secure hybrid solutions.
Languages
- Kannada
- English
- Hindi
Key Projects And Initiatives
- Deployed Nutanix Enterprise HCI with Acropolis AHV and PRISM Central improving data center scalability.
- Implemented Azure Firewall, Application Gateway, and WAF for secure hybrid connectivity.
- Delivered Citrix Virtual Apps & Desktops solutions for BFSI clients supporting secure remote operations.
- Implemented Commvault enterprise backup ensuring 100% data integrity and compliance.
- Developed chatbot-based automation integrated with ITSM workflows for Tier-1 ticket handling.
- Designed Intune Company Portal for self-service software deployment, password resets, and account unlocks.
- Optimized Azure workloads achieving 18% cost savings via automation and analytics.
Timeline
Senior IT Manager
SLK Software Services Pvt. Ltd.
04.2020 - Current
IT Manager
SLK Software Services Pvt. Ltd.
04.2017 - 03.2020
IT Team Lead / Project Leader
SLK Software Services Pvt. Ltd.
04.2012 - 03.2017
IT Specialist
SLK Software Services Pvt. Ltd.
02.2005 - 03.2012
System Engineer
Infodot Systems Pvt. Ltd.
11.2002 - 01.2005
B.Tech. - Computer Science
Karnataka State Open University
Diploma - Electronics & Communication
Nadigar Polytechnic
S.S.L.C -
S. V. Junior College Gangolli