Leadership Development & Mentorship
Shivangi Yadav
Business Analyst
Bangalore
Summary
Dynamic and results-driven IT professional with extensive experience in cloud support, infrastructure management, and strategic IT operations. Proven ability to lead high-performing teams, drive operational efficiencies, and implement innovative solutions that align with business goals. Adept at managing large-scale projects, mitigating risks, and ensuring compliance with industry standards. Passionate about fostering team collaboration, process optimization, and enhancing overall organizational performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Business Analyst
Airbus
11.2022 - Current
- As a Business Analyst in Airbus India for AIDSFW, primarily focused on Vulnerability Management
- Main responsibilities include driving remediation efforts with global stakeholders, following up the resolution of vulnerabilities and maintaining strong relationship with stakeholders
- Leading Use Cases from start to finish, overseeing the planning and execution phases
- Building the Key Performance Indicators for the Use Cases, identifying measurable goals that align with the project’s objectives, ensuring they track progress, success and the areas of improvement
- Additionally, responsible for reporting, managing data quality and driving process improvements
Cloud Support Senior Analyst
Accenture
05.2021 - 11.2022
- Leading a team in managing Active Directory and cloud services, ensuring secure and efficient IT operations across multiple domains and regions
- Successfully led and delivered a critical project related to application migration, impacting over 200,000 users while ensuring seamless transitions and risk mitigation
- Implemented strategic measures to proactively identify and address vulnerabilities, strengthening cybersecurity frameworks and infrastructure security
- Managed Group Policy Objects (GPOs) and reviewed critical changes to optimize performance and minimize operational risks
- Spearheaded automation initiatives using PowerShell, reducing manual efforts and increasing team efficiency
- Driving continuous process improvements, enhancing SLA compliance, and ensuring superior service delivery to clients
- Providing leadership in crisis management situations, facilitating critical incident resolution and minimizing downtime
- Facilitating the resolution of conflicts and negotiating mutually beneficial agreements among stakeholders
Software/App/Cloud Tech Support Analyst
Accenture
04.2018 - 05.2021
- Managed and optimized a global print infrastructure for a client with over 45,000 printers, ensuring operational excellence and compliance with IT policies
- Led security projects addressing printer vulnerabilities and enhancing overall IT security
- Directed the migration and upgrade of print infrastructure, improving system stability and reducing risk exposure
- Managing a team of five, primarily focused on Print and File Servers, ensuring seamless print-related services across global client operations while providing end-to-end support for the Print Environment
- Overseeing the team’s daily, weekly, and monthly reporting, along with direct stakeholder communications and status updates
- Conducted high-level discussions with clients to optimize print architecture and recommend improvements
Senior Engineer
Wipro
02.2017 - 03.2018
- Managed IT infrastructure, including installation, configuration, and troubleshooting of Windows Servers
- Supervised Active Directory operations, user management, and access control
- Ensured compliance with security protocols and performed vulnerability assessments
- Led a team to enhance IT service management, reducing response times and improving resolution efficiency
- VAPT - Vulnerability Assessment and penetration testing
- Experienced on Incidence and Alerts with help of BMC tool and follow ITIL framework
Administrator
Wipro
05.2016 - 01.2017
- Provided administrative support for server and exchange management teams, ensuring smooth IT operations
- Assisted in managing IT issues related to Active Directory, server management, and Exchange services
Education
B.Tech - Information Technology
M.K.E.C.I.T.
Azamgarh, Uttar Pradesh 01.2011 - 01.2015
Skills
- IT Infrastructure & Operations Management
- Strategic Planning & Decision-Making
- Project & Change Management
- Stakeholder management
- Business Process Improvement
- Team Leadership & People Management
- Requirement Analysis
Certification
Microsoft Azure Fundamentals (AZ-900), 2021
Interests
Process Optimization & Innovation
Painting & Exploring
Sustainability Practices
Timeline
Business Analyst
Airbus
11.2022 - Current
Cloud Support Senior Analyst
Accenture
05.2021 - 11.2022
Software/App/Cloud Tech Support Analyst
Accenture
04.2018 - 05.2021
Senior Engineer
Wipro
02.2017 - 03.2018
Administrator
Wipro
05.2016 - 01.2017
B.Tech - Information Technology
M.K.E.C.I.T.
01.2011 - 01.2015
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