Hi, I’m
Yuvaraj S
IT Consultant
Chennai
Summary
Dynamic IT Consultant with 20+ years in IT operations and modern device management, including 10+ years of expertise in Microsoft Intune, compliance, and cloud solutions. Skilled in leading teams, driving enterprise transformations, and delivering measurable gains in reliability, efficiency, and security.
Overview
21
years of professional experience
2
Certifications
Work History
HCLTECH
Consultant
02.2025 - Current
Job overview
- Managed and optimized SCCM/MEMCM environments supporting 200,000+ endpoints, ensuring compliance with regulatory and operational standards.
- Administered and maintained SCCM/MEMCM infrastructure, delivering stability, security, and scalability across global server and workstation fleets.
- Oversaw software, OS, and patch deployments, aligning with client-defined processes and compliance mandates.
- Spearheaded MEMCM infrastructure upgrades in test and production, enhancing performance and strengthening security protocols.
- Optimized endpoint functionality and compliance through strategic remediation of MEMCM & Intune client policies.
- Delivered Level 3 support for troubleshooting, diagnostics, and resolution of critical infrastructure and deployment challenges.
- Collaborated with users and server owners to synchronize deployments with business objectives and operational imperatives.
- Partnered with IT Security and Risk Management teams to remediate vulnerabilities identified via scan reports.
- Designed and implemented Intune compliance policies and device settings, ensuring secure and compliant workstation environments.
- Created software deployments and collections in Intune based on customer requirements, streamlining rollout processes.
- Coordinated with cross-functional teams to formulate deployment plans, ensuring smooth execution and minimal disruption.
- Worked on Windows 10 to Windows 11 OS migration project, troubleshooting and resolving compatibility issues to ensure seamless enterprise-wide adoption.
Cognizant Technologies Solutions Ltd
Infrastructure Operations Specialist
06.2012 - 01.2025
Job overview
- Oversaw and enhanced end-to-end SCCM infrastructure support, ensuring proactive, high-quality IT services for enterprise clients.
- Served as Customer Point of Contact (CPOC), delivering comprehensive SCCM administration, server support, client management (domain and non-domain), shopping site infrastructure, and application packaging.
- Directed application migration from IE Shopping Site to MECM Software Centre, streamlining application delivery and improving user experience.
- Proactively monitored SCCM infrastructure daily, collaborating with vendors and support teams to resolve issues swiftly.
- Led SCCM migration projects, upgrading infrastructure to the latest Microsoft releases across production and development environments.
- Participated in Windows 10 → Windows 11 migration, identifying failures and providing remediation strategies for seamless adoption.
- Delivered daily health reports to clients, ensuring transparency on ongoing tasks and team activities.
- Validated and deployed patches for desktops and servers, removing faulty updates to maintain stability.
- Implemented updated versions of critical applications (Flash Player, Chrome, Java) post-UAT, ensuring secure and compliant environments.
- Managed monthly OS Image Task Sequence updates and Server VM Template updates, integrating new applications and Microsoft patches.
- Maintained an accurate inventory of client network assets for compliance and operational efficiency.
- Administered 100,000+ Nexthink clients, configuring and tagging per naming standards and entity specifics.
- Designed and deployed self-heal solutions to automate service restarts, free disk space, remediate SCCM client health, and resolve application crashes.
- Identified and updated outdated drivers, BIOS, and firmware via targeted campaigns, prompting user installations and reboots.
- Deployed campaigns to enforce device restarts for systems idle beyond seven days, improving performance and compliance.
- Configured Nexthink Amplify for Service Desk and DSS teams, enabling proactive device insights and remediation.
- Implemented silent self-heal solutions to update Microsoft Defender and antivirus versions, strengthening endpoint security.
- Delivered reports to the security team highlighting unauthorized software installations for investigation and remediation.
- Identified devices with poor battery performance and collaborated with DSS teams to implement proactive measures.
HCL Technologies
Senior Specialist
01.2011 - 06.2012
Job overview
- Created, packaged, and deployed virtual applications tailored to client requirements, ensuring security and package integrity.
- Engineered application packages using Microsoft App-V 4.5 RTM and 4.6, aligning with specific client needs.
- Implemented the Viewfinity Tool to strengthen security by eliminating unnecessary administrative rights and monitoring privilege usage.
- Established and configured a dedicated App-V Infrastructure Lab (server and client) to support testing and development activities.
- Conducted technical reviews on Windows XP environments to assess application virtualization complexity and compatibility.
- Developed diverse applications using App-V, InstallShield (MSI/MST packaging), and other virtualization tools to meet client specifications.
- Streamlined application sequencing processes to optimize performance and ensure compatibility with client requirements.
- Validated MSI packages with ORCA, identifying and resolving ICE (Internal Consistency Evaluator) errors to maintain package integrity.
Mahindra Satyam
Developer
05.2007 - 12.2010
Job overview
- Executed technical reviews and complexity analysis to determine application suitability for deployment and virtualization.
- Developed MSI packages from existing EXE applications, enabling standardized and efficient enterprise software distribution.
- Designed and implemented MST transform files to customize MSI applications with client-specific modifications.
- Authored and integrated custom actions into packages to deliver tailored functionality and application behavior.
- Validated MSI packages using ORCA, identifying and resolving ICE (Internal Consistency Evaluator) errors to ensure integrity and reliability.
- Removed automatic updates from applications to prevent disruptions and align with client-defined update management protocols.
- Deployed applications enterprise-wide via SCCM 2007, managing distribution across diverse environments.
- Conducted compatibility testing in Windows XP Professional environments under both standard and administrative credentials.
- Provided solutions for application defects identified during release testing and Citrix application testing, ensuring minimal disruption.
- Troubleshot test VM crashes and OS issues, delivering timely resolutions to maintain testing continuity.
CMS Computers Ltd
FMS Engineer
02.2005 - 05.2007
Job overview
- Delivered comprehensive server and desktop support to 500+ users in Chennai, ensuring system integrity and user satisfaction.
- Administered user accounts (creation, password resets, group configurations) to align with organizational policies and user profiles.
- Designed and managed shared drive architecture based on departmental needs, enabling efficient data workflows.
- Executed periodic data backups on file servers per SLA requirements, routinely validating backup integrity.
- Monitored and escalated low disk space alerts to management, proactively preventing performance issues.
- Oversaw backup processes and offsite tape archiving, ensuring recoverability of organizational data.
- Coordinated with hardware vendors (HP, HCL) to resolve server hardware failures and expedite repairs.
- Ensured consistent deployment of OS patches and antivirus updates across servers, desktops, and laptops to mitigate security risks.
- Configured SOE and Exchange Mail IDs, supporting seamless communication and collaboration.
- Maintained accurate inventory of MAC hardware and software assets, ensuring compliance with licensing and governance policies.
- Conducted regular status calls, providing updates on ongoing activities and rationales for SLA breaches.
- Executed hardware and software upgrades to enhance desktop and laptop performance.
- Configured and resolved issues in Microsoft Outlook, ensuring uninterrupted email services, desktop and network support for 300+ users.
Education
Bharathidasan UniversityChennai
MCA from Computer Applications
04-2004
Ramakrishna Mission Vivekananda College Chennai, University of MadrasChennai, India
B.Com from Accounting And Finance
04-2001
Skills
IT Infrastructure & Operations Management
Device management with Microsoft Intune
Windows Desktop Administration
Power BI report creation
Automation using PowerShell
Team Leadership & Mentoring
Technical Documentation & Process Improvement
Certification
Microsoft Certified: Intune Administrator (MD-102)
Timeline
Consultant
HCLTECH
02.2025 - Current
Infrastructure Operations Specialist
Cognizant Technologies Solutions Ltd
06.2012 - 01.2025
Senior Specialist
HCL Technologies
01.2011 - 06.2012
Developer
Mahindra Satyam
05.2007 - 12.2010
FMS Engineer
CMS Computers Ltd
02.2005 - 05.2007
Bharathidasan University
MCA from Computer Applications
Ramakrishna Mission Vivekananda College Chennai, University of Madras
B.Com from Accounting And Finance
Professional Highlights
- Runner-Up Award – Bluebolt Event: Honored by Cognizant CEO Ravikumar for automating Nexthink integration with ServiceNow, showcasing innovation in IT automation.
- Pat On Back Award: Recognized for excellence in application packaging, delivering zero-defect packages and resolving defects within minimal turnaround time.