Sai Sharma
Bangalore
Summary
Dynamic leader with extensive experience at Standard Chartered Bank, driving an eightfold growth in escrow solutions. Expert in digital payments and operations management, leveraging data analytics to uncover new revenue streams. Proven ability to foster client relationships and enhance compliance, ensuring exceptional service delivery and stakeholder engagement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head – Global Escrow Solutions | Pricing | Data Analytics | Client Services
Standard Chartered Bank
Bangalore
04.2022 - Current
- Grew the escrow business eightfold over five years through strategic initiatives.
- Managed liabilities exceeding USD 12 billion effectively, and revenue over USD 150 million.
- Led Pricing Specialist team to establish optimal pricing strategies for cash products.
- Directed Data Analytics team to identify new cash revenue streams through client and product data analysis.
- Led the Client Services team to manage S2B Channels.
Senior Manager
Standard Chartered Bank
Bangalore
09.2017 - 03.2022
- Managed cash business payments (MT103 / 202) with focus on prompt resolution of escalations.
- Conducted regular meetings and negotiations with senior stakeholders including CIO, CEO, CFO, and Global Heads.
- Collaborated in multi-bank initiatives to enhance diversity and inclusion, learning, work-life balance, upskilling, training, and workplace enjoyment.
Manager
Standard Chartered Bank
Bangalore
02.2015 - 08.2017
- Highlighted process exceptions and sanction breaches for Lending and Liabilities, Cash & Trade within global surveillance project.
- Issued Exception Monitoring Framework for Africa and Middle East markets to ensure compliance with banking policies and procedures.
Customer Relationship Officer
Lloyds TSB
Birmingham
05.2011 - 03.2014
- Analyzed customer accounts using behavioral scorecard to provide tailored saving options.
- Achieved 90% customer retention annually through effective account management.
Senior Executive
Citibank
Gurgaon
07.2006 - 08.2010
- Managed cash operations for over 100 corporate clients, handling annual transactions valued at USD 100 million.
Education
Lean Six Sigma Black Belt - Bengaluru, KA, India
KPMG
Bengaluru, KA, India01-2014
MSc - Finance International Banking
University of Wales
United Kingdom01-2012
MBA - India
Sri Sathya Sai Institute of Higher Learning
India01-2006
Skills
- Digital payments and escrow solutions
- Operations management
- KYC and CDD compliance
- ISO standards adherence
- AI Certification
Certification
- PRINCE2 Project Management Certified
- Leadership in AI from ISB, 2025
Timeline
Head – Global Escrow Solutions | Pricing | Data Analytics | Client Services
Standard Chartered Bank
04.2022 - Current
Senior Manager
Standard Chartered Bank
09.2017 - 03.2022
Manager
Standard Chartered Bank
02.2015 - 08.2017
Customer Relationship Officer
Lloyds TSB
05.2011 - 03.2014
Senior Executive
Citibank
07.2006 - 08.2010
Lean Six Sigma Black Belt - Bengaluru, KA, India
KPMG
MSc - Finance International Banking
University of Wales
MBA - India
Sri Sathya Sai Institute of Higher Learning