Sai Charan Rajasekaran

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Negotiated with suppliers to secure better pricing, reducing operational costs.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Administer IT systems for global teams in APAC, EMEA, and UAE
regions.
Lead issue resolution and service continuity through remote support
and onsite coordination.
Maintain accurate IT asset inventory; implement solutions to
improve system performance.
Deliver user training on system updates, boosting adoption and
reducing ticket volume.
Manage ticketing operations and collaborate with senior IT
engineers on complex cases.
Troubleshoot and support Office 365 migration, Outlook
synchronization, Teams channels, OneDrive, and M365 licenses.
Conduct regular audits and enforce security measures to enhance
system integrity.
Negotiate vendor contracts and coordinate warranty services to
minimize downtime.
Develop user FAQs and knowledge base articles to enable selfresolution.
Achieved 98% SLA adherence with high ticket volumes.

Provided service desk support and on-the-job training to new hires.
Aided in the creation of operational policies and cross-department
coordination.
Tracked project progress against defined milestones.
Designed and analyzed customer satisfaction surveys.
Participated in leadership and managerial development sessions